About The Opportunity: Our client, a well-established and respected organisation operating within the community services sector, is currently seeking a Customer Support Officer to join their Essendon-based team. This is an excellent opportunity to join a stable, values-driven organisation that provides essential services to families and communities. The successful candidate will play a key role in delivering professional, compassionate and efficient customer support. Key Responsibilities: Responding to customer enquiries via phone, email and face-to-face interactions Providing clear and accurate information regarding services and processes Coordinating bookings and maintaining detailed client records Performing general administrative duties including data entry and document preparation Processing invoices, payments and related documentation Liaising with internal teams to ensure smooth service delivery Maintaining confidentiality and professionalism at all times About You: Previous experience in customer service or administration Strong communication skills with the ability to manage sensitive conversations High attention to detail and strong organisational skills Proficiency in Microsoft Office and CRM systems A professional, empathetic and customer-focused approach Ability to manage competing priorities in a structured environment About the Company: Our client is a well-established and highly regarded organisation operating within an essential services industry. With a strong presence across Australia, they are committed to delivering professional, compassionate and high-quality support to the communities they serve.
