Public Sector People is recruiting for a Customer Service Officer on behalf of a Local Government organisation . This role is a temporary contract position commencing in March 2026. This is a great opportunity for an experienced customer service or contact centre professional to support the delivery of frontline services to the community across multiple service centres. About the role: This position will focus on providing high-quality customer service as the first point of contact, assisting with enquiries, service requests, and administrative support across a range of council services. Benefits of the Role: 12 Month Contract Possible Extensions Sunshine Coast Region Locations (Between Nambour and Maroochydore) $38.05 per hour Super Rostered Between 7:00am and 6:00pm 20–30 Hours per week during off-peak periods, up to Full Time during peak Rotating Saturday roster (1 in every 4 weeks) Key Responsibilities Provide customer service via phone, email, and face-to-face enquiries Manage service requests, complaints, and general enquiries Process applications, payments, and administrative transactions Maintain accurate records and customer information Provide administrative support to the wider team as required Work collaboratively to meet service delivery targets About You: Previous customer service experience within Government, Contact Centre, or high-volume environments desirable Strong communication and interpersonal skills High level of attention to detail and organisational skills Ability to learn systems quickly and navigate multiple platforms Reliable and flexible to work across rostered hours and locations Please submit your CV in WORD format
