Executive Officer - Consumer Affairs Clerk Grade: 11/12 (salary range $149,739 - $173,174 super) E mployment Type: Ongoing, Full-time Hybrid work arrangements. Parramatta (other Fair Trading approved offices considered). Office attendance required 2–3 days per week. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: • Thinks deeply about the needs of people and communities • Is motivated by great outcomes, and • Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role The Executive Officer, Consumer Affairs, is a pivotal role supporting the Executive Director and helping establish a brand-new branch. Reporting directly to the Executive Director, you will lead a small team and oversee the smooth running of executive support, correspondence, business coordination and day-to-day operations. This is a fast-paced, hands-on role suited to someone who enjoys building structure, setting up new ways of working and working closely with senior leaders. You will be managing priorities, high-quality briefings and correspondence, overseeing budgets and governance processes, and working across multiple business units to keep things moving. About you You are an experienced executive support or business management professional who thrives in a dynamic environment. The ideal candidate will have: Proven experience leading a team in a fast-paced environment Strong written and verbal communication skills, including briefings and correspondence Confidence working with senior leaders and supporting high-profile or ministerial matters Experience setting up or supporting new teams or functions across multiple business areas Strong stakeholder engagement skills and the ability to manage competing priorities High levels of discretion, sound judgement and strong digital capability Key knowledge and experience Extensive experience providing strategic, accurate, clear, high quality and timely advice and information to senior stakeholders. Demonstrated experience in leading a team with a focus on executive support and strategic advice. Strong written and verbal communication skills, including the preparation of briefs and reports, and translating complex concepts for delivery to diverse audiences. Proven ability to manage competing priorities and deliver under pressure. Experience with enabling service delivery by front line teams in a regulatory environment. Essential Criteria Relevant tertiary qualifications and/or demonstrated equivalent knowledge, skills and experience. Experience in a regulatory environment is highly regarded, though not essential. Salary Grade 11/12, with the base salary for this role starting at $149,739.00 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Jessica Love via jessica.love@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 11th March 2026 (9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jessica.love@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
