About ATSICHS Brisbane ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families. ATSICHS Brisbane is committed to promoting the wellbeing, protection and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respected, and empowered. ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH). See more at our website - www.atsichsbrisbane.org.au Job Description To perform in this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991. About the Role You can access the full Position Description by visiting our website under Join Our Team. https://atsichsbrisbane.elmotalent.com.au/uploads/atsichsbrisbane/files/IT%20Trainee.docx As a member of the IT department, this role is responsible for providing technical support to end-users. The role requires assisting with a range of operational and administrative service functions across IT and Data. Duties Install and configure hardware and software. Provide technical support for hardware, software, and network issues, ensuring timely resolution of requests and problems. Perform routine maintenance and updates on IT systems, ensuring optimal performance and security. Undertake on the job training in the workplace and achieve work outcomes as directed. Comply with responsibilities relating to the terms on the Training Contract as a Trainee (Training attendance and attainment of competencies). Provide training and support to staff on IT systems and software. Create and maintain documentation for IT systems, inventory, configurations, and procedures. Provide customer-focused services in line with team and organisational objectives. Be the first point of contact for queries. Undertake quality customer service by providing accurate and current information when assisting in response to enquiries from customers and clients. Culture Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive IT and Data team that will help you grow personally and professionally. Benefits Base salary of $45,000 per annum (based on qualification and experience). 12% Super access to salary packaging (Increases your take home pay). 12-month contract. Great opportunity to kickstart your IT career. COVID-19 Requirement Immunisation history showing you have received two doses of a Covid-19 vaccine is encouraged. Desired Skills and Experience Required Eligible to be registered as a Trainee under the QLD Government Apprenticeship and Traineeship Scheme. Sufficient language, literacy, and numeracy skills to complete the required online course work for Certificate III in IT. Ability to empathize with users and provide solutions that meet their needs. Ability to manage multiple tasks and priorities effectively. Ability to work well within a team and collaborate with colleagues. A commitment to staying current with emerging technologies and best practices. Strong analytical and troubleshooting skills. Desirable Completed Year 12 or hold Higher School Certificate or equivalent. Driver's Licence. Additional Requirements National Police Certificate. Working with Children's Card (Blue Card) or eligible to apply. Evidence of Work Rights. Travel between work sites on a regular basis. How to apply If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying. Only successful applicants will be contacted.
