Troocoo Troocoo are assisting a valued Federal Government client recruit multiple motivated and client-focused Case Managers (APS5) to join a high-performing team. These are full-time agency labour hire positions initially to the 30th June 2027 (potential to extend). Key Responsibilities Manage cases under limited direction, ensuring timely and accurate outcomes in line with legislative and policy guidelines. Liaise with internal and external stakeholders, addressing policy, program, and operational issues. Exercise judgment to make recommendations based on policies, best practices, and procedures. Prepare high-quality written correspondence, reports, and briefs. Set work priorities, monitor workflow, and identify areas for improvement. Support program administration and undertake additional duties as required. Key Capabilities Previous program implementation or case management experience required. Previous government experience in a similar position will be highly regarded. Ability to interpret and apply relevant legislation is required. Strong written and verbal communication skills. Ability to build productive relationships with internal and external stakeholders. Strong analytical and problem-solving skills with good judgment. Demonstrated ability to work independently and contribute effectively to a team. Excellent time management and organisational skills, with the ability to meet deadlines. A broad understanding of government policies and programs is desirable. Additional Information Up to 3 -days WFH per week once settled into the role. Applicants must meet Australian Government security and suitability requirements , including background checks. Previous Federal Government experience would be highly regarded. Troocoo’s Government team is reviewing applications as received. If you are a dedicated and client-focused professional seeking a rewarding career in the Federal Government , we encourage you to apply today! Please note: only shortlisted candidates will be contacted.
