ABOUT THE BRANCH The Government Services Branch (GSB) supports the Department of Finance in achieving its purpose of providing high quality services that enable the Commonwealth to achieve value in the management of public resources for the benefit of all Australians. We deliver Whole-of-Government services to Commonwealth agencies, including developing and supporting the secure telecommunications and digital collaboration needs of the Australian Government. We provide and manage: GovAI, a centrally hosted, secure whole-of-government platform that enables Australian Public Service staff to learn about, experiment with, and use artificial intelligence tools to improve public service delivery. GovPlace, a secure, whole-of-government collaboration platform provided by the Department of Finance. It gives agencies a supported PROTECTED-level environment with essential tools and applications for collaboration across government. GovTEAMS, a comprehensive whole-of-government collaboration service for the Australian Public Service. GovLINK, a secure inter-agency communication service that encrypts all nominated traffic, classified up to the PROTECTED level, between agency internet gateways. The Parliamentary Document Management System (PDMS), delivering services to support the management of parliamentary workflow across government. The key duties of the position include ABOUT THE OPPORTUNITIES PDMS Business Analyst Are you a proactive communicator who enjoys solving complex problems and improving digital services? We're looking for a Business Analyst to support the ongoing enhancement of PDMS. In this role, you'll collaborate within an agile environment to translate business needs into user-centred solutions that support parliamentary and government operations. You'll apply strong communication skills, sound judgement and attention to detail as you work independently within an agile environment. In this role, you will: Engage with stakeholders to elicit, analyse and document business needs, ensuring requirements are clear and traceable. Translate complex concepts into well-structured user stories, specifications and process documentation that support effective solution design. Collaborate with developers, testers, and product owners to support effective delivery outcomes. Identify and recommend opportunities for continuous improvement in system functionality, user experience and operational efficiency. Facilitate workshops and undertake user research to inform solution design and support evidence-based decision-making. GovAI Design Officer Are you a creative thinker with a passion for user-centred design and emerging technologies? The GovAI Program is seeking a talented and driven Design Officer to help shape how AI is designed, communicated, and adopted across government. In this role, you will: Lead the design and development of engaging, accessible content and materials that support the GovAI program's goals. Translate complex AI concepts into clear, user-friendly visuals, presentations, and digital assets. Collaborate with multidisciplinary teams-including policy experts, developers, and communications specialists-to ensure cohesive and impactful design outcomes. Contribute to the development of branding, user experience, and communication strategies that promote AI adoption and understanding across government. DETAILED VACANCY INFORMATION For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
