Job Description Why this role This role is supporting the In-store solution – Snooper – helping FMCG, Liquor and Tech players get real-time visibility and in-store data on their execution. This role goes beyond traditional customer success by combining analytics, business consulting, and executive-level storytelling to drive measurable in-store impact, while offering rare access to senior leaders across FMCG, pharma, tech, and liquor to build a deep understanding of how brands win in retail. Job Description Location : Remote, Australia Status : Fully remote – 5-10% travel to clients offices or internal team meetings As a Senior Consultant, you will be responsible for the successful delivery of our clients’ campaigns. You will be managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will act as a ‘maestro’, prioritising our campaign pipeline, defining KPIs to track, supervising our team of Engagement Managers and data reviewers, and delivering actionable insights based on data collected by our crowd. You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams. If you have a deep understanding of the key sales drivers of the FMCG and Retail industry, a flair for relationship management, an analytical mind and thrive in a fast-paced environment, then this role is for you. As part of your daily duties, you will oversee our clients’ campaigns from start to end. Responsibilities As part of your daily duties, you will oversee our clients’ campaigns from start to end. This includes: Client management: manage your own portfolio of clients; build and maintain positive working relationships with senior client stakeholders. Analytics and Insight generation: Able to answer clients' strategic questions based on the data captured by our crowd, including both defining the way we collect the data and performing the analytical work required to extract and storyline valuable insights for top tier FMCGs and retailers. Own the development of high-impact presentations (storyline, structure, visualization, and executive summary) tailored to FMCG and retail senior stakeholders. Act as a trusted advisor / insight consultant to clients by proactively identifying opportunities, framing recommendations, and guiding decision-making based on data. Project delivery: able to juggle multiple complex project requirements to positively impact the P&L of each campaign. You will be monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines. You will have to coordinate cross-functionally to bring 'the best of Snooper' to our clients. You will be responsible for ensuring the quality, accuracy, and consistency of our data to maximize client satisfaction. Business development: actively build industry relationships, understanding client needs in detail and being willing to go the extra mile to create value for our clients. As Consultant, you will have a key role to play in client satisfaction and recontracting. Culture: contributes to a high-performing, dynamic and engaged culture with your creative ideas, attitude, and desire to make an impact. People management: demonstrate leadership for up to 5 reports (engagement managers) and supervision of our remote data reviewing team. You will be providing day-to-day support, managing career conversations, and championing your team's career progression within Snooper.
