ABOUT THE BRANCH The Government Services Branch (GSB) supports the Department of Finance in achieving its purpose of providing high quality services that enable the Commonwealth to achieve value in the management of public resources for the benefit of all Australians. We deliver Whole-of-Government services to Commonwealth agencies, including developing and supporting the secure telecommunications and digital collaboration needs of the Australian Government. We provide and manage: GovAI, a centrally hosted, secure whole-of-government platform that enables Australian Public Service staff to learn about, experiment with, and use artificial intelligence tools to improve public service delivery. GovPlace , a secure, whole-of-government collaboration platform provided by the Department of Finance. It gives agencies a supported PROTECTED-level environment with essential tools and applications for collaboration across government. GovTEAMS, a comprehensive whole-of-government collaboration service for the Australian Public Service. GovLINK , a secure inter-agency communication service that encrypts all nominated traffic, classified up to the PROTECTED level, between agency internet gateways. The Parliamentary Document Management System (PDMS), delivering services to support the management of parliamentary workflow across government. The key duties of the position include ABOUT THE OPPORTUNITY Are you an enthusiastic technical support professional who enjoys solving problems and helping government agencies get the most from their digital platforms? We're seeking a PDMS Support Analyst (APS 5) to deliver high-quality support to government agencies that use the PDMS environment. You'll help agencies keep their PDMS environments running smoothly by resolving issues and contributing to ongoing service improvements. You'll bring experience in IT or technical support environments, strong communication skills, and an analytical approach to resolving issues. In this role, you will: Deliver PDMS support across desktops, mobiles, connectivity and communication channels (phone, email, site visits). Provide technical assistance and training to agencies using PDMS. Contribute to the development and maintenance of system documentation. Manage incidents and prepare reports to support operational visibility. Support system configuration activities. Participate in on-call support as required. Support PDMS Agency Committees and related governance activities. Undertake agency support tasks and other duties as required. Creating and execute Structured Query Language (SQL) queries to generate reports. DETAILED VACANCY INFORMATION For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
