This is a Senior AI Engineer role with Virgin Australia based in Brisbane, QLD, AU Virgin Australia Role Seniority - senior More about the Senior AI Engineer role at Virgin Australia Full-time, permanent hybrid position that can be based in either Sydney or Brisbane. Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. What you’ll be doing: You’ll harness the power of Artificial Intelligence to enhance customer experiences, optimise operations for efficiency and reliability, uphold safety standards and enable our people to perform at their best. As an Senior AI Engineer you’ll bring hands on expertise in applied AI and full stack software engineering to design and deliver innovative solutions that make a real impact. Virgin Australia is at a pivotal moment in its AI journey, and requires AI Engineers who thrive in fast-paced environments. The ideal candidate aims for technical excellence while recognising the realities of delivery, trade-offs and compromise. They understand what it takes to deliver production-ready solutions, including testing, evaluation and observability. Further responsibilities: Run LLMOps/AgentOps as part of solution ops. For example, prompt/config management, evaluation suites, safety/red-teaming, human-in-the-loop controls. Design and implement data paths for AI solutions: ingestion, embedding/knowledge stores, retrieval pipelines, caching and data quality controls. Orchestrate safe rollout: canary/A-B experiments, feature flags and controlled exposure to external end-users. Participate in incident response and post-incident reviews; own corrective actions and learning loops. Manage platform evolution and technical debt through roadmaps, migrations, and standards alignment with the broader IT organisation. You’ll be great in this role if you: Hold a Bachelor’s degree or higher in Computer Science, Software Engineering, Data Science or have equivalent applied experience Have completed AI systems design courses or specialisations (e.g., deeplearning.ai, fast.ai) Bring solid experience developing production-grade AI systems Have hands-on experience with LLMs and agentic systems (e.g., RAG, tool/function calling, planning) Thrive in cross-functional delivery with Product, Engineering, Security, Legal/Privacy and Operations teams. Are skilled in Python, FastAPI/FastMCP, and React TypeScript Understand advanced RAG techniques, including retrieval strategies, context packing, tool orchestration and safety/guardrails Know your way around Databricks, pgvector, AWS Cognitive Search (or equivalents) Apply strong fundamentals in security and privacy (IAM, secrets, network isolation, PII handling, auditability) Communicate effectively across technical and executive audiences with experience in Agile delivery and roadmap ownership Have deep knowledge of agent based architectures, embeddings and vector databases Understand MLOps/LLMOps patterns (CI/CD, registries, automated evaluations, feature stores, canary/shadow deployments) Are familiar with AWS cloud concepts for secure, scalable AI workloads and software engineering best practices (testing, CI/CD, code health) What you’ll get from us: We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year) Flexible working arrangements (including work hours and work from home) Discounts on travel insurance, car hire, accommodation and experiences worldwide Discounted Virgin Australia Lounge membership Hospitality, retail, technology, beauty services and wellness discounts Wellness support, including the Converge digital wellbeing platform A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you When everyone is included, everyone wins We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA community, and anyone else who wants to join our family. Ready to apply? We’re ready to hear from you. Apply now. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Virgin Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚡ Harnessing AI power Designing data paths Managing platform evolution Key Strengths Artificial Intelligence expertise Full stack software engineering Python programming MLOps/LLMOps knowledge ☁️ Cloud computing skills ️ Communication skills A Final Note: This is a role with Virgin Australia not with Hatch.
