Work options: Hybrid We deliver the best GIS solutions in the world, with the brightest minds on the map. What are the issues that matter most to you? Climate change, national security, disaster response? At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future. We turn problems into opportunities, and that takes two things: The most powerful GIS technology and solutions. Driven, talented, and passionately curious people. Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career. About the Role We are seeking an Application Support Analyst in our Service Desk team to support the effective use of business and digital platforms across the organisation. This role is suited to someone who enjoys working with people, researching and understanding applications, and collaborating with a range of technical and non‑technical stakeholders. You will work closely with the Service Desk, internal teams, and business stakeholders to support applications, improve processes, and help ensure systems are used in a consistent, secure, and well‑governed way. The application landscape continues to evolve, and we are looking for someone who can help navigate these changes in a practical and approachable manner. This is a hands‑on role that balances technical understanding with strong communication and service‑focused delivery. You will be responsible for key tasks such as: Research, analyse, and understand existing and new applications to support effective use and continuous improvement. Work with internal teams and stakeholders to understand requirements and support adoption of tools and processes. Work closely with Systems Administrators to support system configuration, access provisioning, and application changes in line with Change Management practices. Help maintain appropriate access controls, configurations, and data handling practices in line with company policies. Investigate and troubleshoot application incidents, perform root cause analysis where appropriate, and escalate unresolved issues to specialist teams. Provide application and platform support as part of the Service Desk function, including during high‑volume periods. About You We’re looking for a strong communicator with excellent people skills, someone who thrives in a collaborative, team‑oriented environment and enjoys helping others. This role is ideal for a current Service Desk Analyst or IT/Application Support professional who’s ready to focus more deeply on supporting business applications and digital platforms. If you’re proactive, positive, and keen to grow your capability in a dynamic support environment, we’d love to hear from you. What you will bring: Strong customer service and communication skills, with the ability to work collaboratively across teams and support users with varying levels of technical ability. Proven experience researching products, features, or systems and translating findings into practical outcomes. General experience supporting business applications or digital platforms. Familiarity with service desk or IT support environments is highly regarded. Solid troubleshooting and problem-solving capability with reliable solving capability with reliable follow-through. A proactive attitude and commitment to continuous learning. A degree in Information Technology, Computer Science, or similar. You must hold current permanent and full-time working rights in Australia. Attitude and behaviour align with Esri Australia’s core values. Please note you will be required to provide a current and satisfactory AFP National Police Check certificate prior to commencing employment. Discover how our values shape our impact, your journey begins with one click here: Our people Video
