Job Description: Come and join one of the world's leading luxury travel brands Abercrombie & Kent Travel Group (AKTG) is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, AKTG today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, AKTG is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. Cox & Kings is the world's longest established travel company with a heritage dating back 260 years to 1758. As custodians of Cox & Kings' extraordinary legacy, the company continues to operate just as it always has done, offering the same award-winning service and attention to detail, with the additional patronage of an even wider network of expertise. In 2019 the A&K Travel Group acquired Cox and Kings and this role will be integral to the launch of the brand in AU/NZ in 2026. For more than three decades, Crystal has been synonymous with exceptional, award-winning voyages. In 2022, AKTG (Abercrombie & Kent Travel Group) acquired the Crystal brand and its two vessels, Crystal Serenity and Crystal Symphony, ushering in a new era of being ‘Exceptional at Sea’ following a $170 million refurbishment of the two ships. The globally renowned cruise line offers discerning travellers' industry-leading, authentic, and enriching experiences both onshore and at sea. The Role This is a strategic role responsible for reaching and exceeding the sales targets across AU/NZ for Cox and Kings. In this role you will develop and implement a strategic plan to drive business to maximise revenue opportunities for all Cox and Kings product types. You will also be key to support the launch of the Cox and Kings brand in the APAC region This role has a high degree of autonomy and there will be consistent and regular travel required across Australia and New Zealand and some (long haul) international travel. After hours work is to be expected. This role requires a dedicated, self -motivated person who has a drive and passion for sales success and the ability to be a respected ambassador for all AKTG brands, with a focus on Cox and Kings. The right candidate may be based out of Melbourne, Sydney or Brisbane . Key Responsibilities include but are not limited to: Manage trade partnerships to achieve and exceed assigned targets Define, implement, and communicate effective sales strategies that maximise revenue generation Initiate and implement, with VP Sales/VP Marketing, sales and marketing initiatives for key accounts with strong focus on ROI Organise launch and ongoing trade events for Cox and Kings in AU/NZ Establish a robust pipeline of new business opportunities, identifying new partners and growing portfolios of existing partners Be the brand ambassador amongst the current AKTG Sales Directors by supporting and updating the team on Cox and Kings product information, upcoming activity and sales tools Identify core OTA's and implement Cox and Kings API connectivity Increase Cox and Kings product and brand awareness to the travel agent community. Educate trade partners on all Cox and Kings products and where appropriate A&K and Crystal, features and processes, through physical and virtual sales calls, trainings, business planning and product presentations Undertake activities with trade partners and guests at trade shows, co-consultations and product launches Timely reporting on activity, market conditions and opportunities Monitor and communicate competitor and general market activities and identify opportunities for AKTG market share opportunities, in particular Cox and Kings opportunities Regular tracking of sales calls and database management through ONIES CRM Other responsibilities as directed by AKTG VP Sales As AKTG continues to grow there is scope for this role to further develop with future company expansion Required Knowledge and Experience: Minimum 5 years' experience in the travel industry as a Senior Sales Manager Extensive experience in luxury cruise, tour or hotel sales Proven experience and track record in relationship management Extensive knowledge and experience in Australian and New Zealand retail trade distribution in particular the Premium segment Demonstrated sales ability and energy and drive to achieve and exceed sales targets Experience in presenting with excellent public speaking skills High degree of attention to detail and tenacity A positive team player with who puts the team ahead of self Possesses enthusiasm and a 'can do' approach to the role Flexibility and drive to take the initiative in identifying and taking on new ideas and projects Self-leadership and a high level of organisational and time management skills Committed to the highest level of customer service Exceptional communication and negotiation skills A desire for sales success Experience in using an in-house travel system Prior experience and commitment to using a CRM Why work for A&K Travel Group? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K: Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. Supportive environment that will make you proud to work for A&K Travel Group Investment in our staff with both in-house and external training opportunities Opportunity to progress your career, not just in Australia but as part of our global business 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements) Paid Parental leave – 18 weeks at full pay Work in the enviable CBD office location close to public transport Employee Assistance Program (EAP) Monthly Birthday celebrations Opportunity to work from home as part of our hybrid working from home/office model Staff discounts and Travel Benefit program An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint. We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. If you meet the selection criteria and have appropriate work rights, we would love to hear from you. Apply by sending your resume and covering letter outlining why you'd be perfect for the role. Australian citizens and permanent residents only. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
