12mth Full Time Contract Based at Macquarie Park, short walk from Metro Station WFH options Be part of a friendly, collaborative & supportive team in a growth industry Not for Profit Salary Packaging options up to 7 additional days off per year Catholic Healthcare now has 5,800 employees and marked its 30th anniversary in 2024. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities and supporting them to live the life they choose through innovative person-centred models of care. We’re committed to creating a world where older people thrive. A 12mth contract opportunity is now available for an experienced, driven and tenacious Collection Specialist to apply their expertise and join a high performing and busy Revenue & Billing Team. As Revenue Collections Specialist, you will manage and optimise outstanding receivables, ensuring timely and effective debt recovery while maintaining strong, positive relationships with clients and key stakeholders alike. Your strong commercial acumen together with your big picture mindset, will assist in navigating and understanding the collections process and impact to Catholic Healthcare. Your ability to be proactive, communicate appropriately and effectively, to guide and influence positive outcomes with clients and their families when resolving large individual outstanding debts, will be crucial to your success. Your days will include management of recovering significant outstanding debts by proactively managing outstanding accounts, negotiating sustainable repayment solutions, and using effective tools and partnerships to drive timely and compliant collections. Contacting customers via the phone to negotiate repayment plans in line with policy Providing expert, empathetic guidance to customers in financial distress, offering fair and sustainable repayment solutions Processing and recording payments via finance systems Proposing write-offs for unrecoverable debts where aligned with policy and business judgment Preparation of monthly Aged Debtor Report Collaborating with internal stakeholders to resolve billing disputes or payment barriers Providing excellent customer service via clear, respectful, solution oriented communication Educating customers on payment options and terms to facilitate resolution To be successful for the role, you will have excellent interpersonal skills, clear, professional and articulate communication skills, in addition to the following; Accounting Qualification - desirable 5 years demonstrated experience in a dedicated collections or outstanding receivable role Strong negotiations and problem-solving skills Familiarity with relevant legal and regulatory requirements Proficiency in using financial software and tools, with strong MS Excel skills Ability to work independently and collaboratively within a team Resilient and adaptable working within a complex and dynamic work environment Willingness to obtain a Police Check Benefits Catholic Healthcare employees receive include; Additional leave days, salary packaging, fitness benefits, paid parental and family leave, and long service leave after five years! Catholic Healthcare is a values-based organisation that welcomes applicants from all faiths and backgrounds Apply your interest online now!
