Join our team as an APS4 Tribunal Officer! Multiple Opportunities available with genuine opportunities for career progression! These exciting, ongoing roles within the Member and Executive Support Branch at The Administrative Review Tribunal can be located in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Sydney, Darwin or Perth. About the opportunities: Working under the direction of the Team Leader and depending on the needs of the Tribunal Officers may work in one or more jurisdictions and undertake functions that may include case management, case analysis, user engagement, and administrative assistance. These positions offer a chance to make a meaningful impact, assist people through the review of government decisions. About the Tribunal: The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff. You can learn more about the Tribunal on our website. What we offer: We believe the little extras can make a big difference in supporting your success and some of our great incentives include: flexible working options, including flexi-time and remote working to support you with your commitments outside of work. competitive salary including generous superannuation employer contribution of 15.4% salary packaging options supportive career development opportunities access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350 gyms, free annual influenza vaccinations and free eye tests generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance and options to purchase leave. Employee Assistance Program for you and your family positive and inclusive culture. Read our Enterprise Agreement for more information about our terms and conditions of employment. The key duties of the position include Case management and analysis: Develop and maintain a good knowledge of applicable legislation and policy frameworks, operations, and practices of the jurisdictions of the ART. Manage a caseload and/or undertake case management and case analysis tasks. Interpret and apply legislation, policy, and procedures to sets of facts in order to make recommendations in relation to case pathways, prepare case-related information and correspondence, and make decisions in accordance with delegations and procedures. User engagement: Liaise with users of the ART's services in relation to cases before the ART. Conduct outreach calls to self-represented applicants. Provide accurate procedural information. Administrative assistance: Maintain and update case files using case management systems and undertake general administrative support functions, including data entry, management of incoming and outgoing correspondence, copying and mailbox management. About you: Working in a supportive team, you will be responsible for providing information and managing enquiries from review parties, their representatives and Tribunal members. To be successful you will have: Knowledge of the operations, jurisdiction, practices and procedures of the ART, or an ability to quickly acquire that knowledge, and an ability to apply that knowledge when working on cases and liaising with internal and external stakeholders. Highly developed organisational skills, including an ability to manage priorities and workloads, deal with conflicting demands, meet deadlines with limited supervision, and use case management systems. Strong written and verbal communication and interpersonal skills, including the ability to communicate clearly, accurately, and respectfully with diverse internal and external stakeholders. Demonstrate sound judgement, use initiative, develop new skills, and accept responsibility for personal development, productivity and adherence to policy and procedure. Ability to research, comprehend and analyse information, and apply legal and policy frameworks to cases.
