The key duties of the position include The Role This APS 4 Quality Assurance Contract Support Officer role is a busy and highly rewarding role within the Directorate of Quality, Assurance and Compliance. This role requires a person with strong organisational skills, an understanding of improvement and quality and an ability to provide administrative and coordination support to the Directorate in a busy and dynamic work environment. The successful applicant will undertake a number of key duties including, but not limited to: Assist in the administration of three whole of government panels, including monitoring and managing shared inboxes, coordinating workflows and supporting panel management activities; Undertake general administrative tasks and contribute to maintaining the Directorate's administrative processes and systems; Support quality assurance activities, assisting with the administration and tracking of Directorate products; Provide administrative support for financial processes and coordination of training forums and related activities; Participate in quality and reform activities, including assisting with assurance reviews, under guidance and direction. About our Team Capital Facilities and Infrastructure Branch (CFI) is a Branch within Security and Estate Group (SEG). It is responsible for planning, designing and constructing capital works across the Defence estate. These works are essential in ensuring Defence's facilities and infrastructure are safe, compliant, and fit-for-purpose, and effectively support Defence capability. Within this Branch is the Directorate of Quality Assurance and Compliance (DQAC) who manage the procurement, contracting and compliance framework that support the core role of the Branch. In this, they manage a range of procedures, resources and tools that support the delivery of projects. They also apply a program of activities to validate ongoing compliance and to drive an active approach to continuous improvement. Additionally, the Directorate manages and maintains three significant whole of Government services panels and manages and administers the Defence Suite of Facilities Contracts that is also used by whole of Government areas. Our Ideal Candidate To succeed in this role, applicants must be able to demonstrate the following skills and abilities: Willingness to learn, accept new challenges and support change while working within established compliance frameworks, procedures and guidance; Sound written and oral communication skills, with the ability to clearly share information and follow instructions; Ability to build positive and cooperative working relationships with internal and external stakeholders to support quality outcomes; Demonstrated attention to detail when completing tasks and processing information; Ability to manage allocated workloads and meet deadlines in a dynamic and fast paced work environment; Ability to develop or apply knowledge of records management principles and effectively use Microsoft Office applications.
