The Company This business is Australia’s leading and most innovative marine facility, strategically located within the Gold Coast Marine Precinct in Coomera. A family-owned organisation since the 1980s, they operate across 55 acres and deliver world-class services to both domestic and international vessels. Supporting over 100 marine businesses, this precinct integrates marine trades, vessel sales, retail and hospitality within a resort-style environment. The owners are proud of their long-tenured workforce, with many team members exceeding ten years of service. Due to continued growth, they are now seeking a Customer Service Administrator to join their professional front-of-house team. This role offers the opportunity to become part of a progressive and supportive organisation contributing to the ongoing evolution of Australia’s marine industry. The Opportunity Coordinating vessel bookings for haul-outs, returns and marina stays Communicating with a wide range of customers and onsite tenants via email, phone and walk in’s Managing inbound calls, emails, two-way radios and face-to-face enquiries Taking payments, quoting, invoicing and general admin duties Scheduling vessels and bookings Using Pacsoft (marine based software), along with Microsoft Office (Outlook, Excel, Word) Working onsite full-timewithin a dynamic team environment A Successful Candidate Will Have A strong foundation of marine knowledge, understanding boats and the industry is essential Excellent communication skills and the ability to adapt to a broad customer base Strong organisational and multitasking skills in a fast-paced environment A proactive, customer-focused attitude with solid admin capabilities Full Australian working rights — unfortunately, this role is not open to Working Holiday Visa holders Why Join The Team? Excellent staff retention , with senior managers with over 15 years’ experience and an average team tenure of 8 years Structured training and support provided A friendly, high-performing team culture with 90% positive engagement in surveys No two days are the same, variety, customer interaction and a unique marine environment A chance to work with one of Australia’s most recognised and respected names in marine services Should this sound like a position you are interested in hearing more about, or wish to have a confidential discussion please call Miranda on (07) 5507 7759 or email your updated CV to MirandaC@humanresourcing.com.au
