The Company This firm has been intentionally built for people who value clarity, structure and being trusted to get on with their work. Based centrally within Brisbane’s CBD in a professional, well-appointed office, the practice is led by Directors with deep public practice backgrounds who understand what strong operations actually look like day to day. Systems are modern and fully paperless. Workflows are documented. Expectations are clear. The result is a calm, predictable environment, even during busier compliance periods. Flexibility is genuinely embedded into the culture. Team members enjoy flexible start and finish times, the ability to work from home as part of a balanced routine, and early Friday finishes across the year. After peak compliance periods, the team is given space to properly reset, with additional time off built in to ensure workloads remain sustainable. When busier periods arise, overtime is acknowledged and paid accordingly. This is a firm that backs experienced administrators, values operational expertise and offers a role you can genuinely settle into long term. The Role This is a senior operations-focused administration role central to the smooth running of the practice. It would suit an experienced Practice Administrator, Senior Client Services Administrator, Practice Operations Coordinator or Office Manager from a public practice accounting environment who understands how compliance, workflow and client servicing connect behind the scenes. This isn’t a front desk reception position. It’s about operational oversight and consistency. You’ll work closely with Directors and the wider accounting team to keep client services, ATO and ASIC compliance processes, and internal workflows running efficiently. Rather than reacting to daily tasks, this role is about maintaining order, anticipating needs and being someone the team can rely on to keep things moving smoothly. You’ll play a central and trusted role in how the practice operates day to day. Key Responsibilities Overseeing day-to-day administrative and operational functions across the practice Managing ATO and ASIC lodgements, tracking deadlines and ensuring compliance accuracy Acting as a central coordination point for client documentation, correspondence and regulatory communication Maintaining clean, accurate client records across practice management systems such as Xero Practice Manager (XPM), FYI Docs, CAS360 and NowInfinity Supporting Directors with workflow coordination, scheduling and operational priorities Preparing professional documentation, reports and spreadsheets to a high standard Monitoring capacity and workflow across the accounting team, flagging issues early to maintain smooth delivery Working with leadership to refine systems and improve operational efficiency over time Providing steady, consistent support that allows accountants and advisers to focus on client-facing work The Candidate This role is designed for someone who already understands the rhythm and workflow of accounting. Proven experience in a public practice accounting firm in a Practice Administrator, Client Services Administrator, Operations or similar compliance-focused role Hands-on exposure to ATO and ASIC compliance processes, lodgements and portal management Confidence working across practice management and accounting systems, ideally Xero Practice Manager, FYI Docs, CAS360 or NowInfinity Strong organisational skills and a naturally structured approach to work Excellent written and verbal communication skills High attention to detail, particularly around deadlines, compliance and documentation The ability to work independently, manage competing priorities and provide steady operational leadership A long-term mindset and genuine interest in being part of a firm’s operational backbone Additional Opportunities Alongside this position, I am currently engaged on a number of assignments across the accounting and financial services sector. These include client services, administration and accounting opportunities across boutique and mid-tier practices. Not every role is advertised publicly, so if this position is not the right fit, there may be an alternative that better suits your skills and long-term direction. About Josh Vial With over 14 years of recruitment experience, I specialise exclusively in the accounting and financial services sector. My focus is on connecting professionals with firms that offer balance, progression and long-term stability. M: 0485 952 436 E: josh.vial@wtpgroup.com L: https://au.linkedin.com/in/joshvial To apply for the position, please utilise the Quick Apply button within this advertisement. Alternatively, you may contact Josh Vial via our reception team on 1300 720 832.
