At Compare Club, we’re passionate about helping Australians make smarter choices about life insurance, health insurance, and more. As we continue to grow, we’re looking for a Client Services Officer to join our Life Insurance team. This is your chance to play a vital role supporting existing clients and guiding them via the phone through important decisions, resolving issues with care, and ensuring their cover continues to protect the people and things that matter most. What You'll Do: Be the first point of contact for clients with existing life insurance policies, supporting them with updates, renewals, and premium changes. Provide comparison quotes and assist with new life insurance applications at the client's request Respond to inquiries with tailored solutions to maximize retention and customer satisfaction Build strong working relationships with external underwriters and case managers to streamline outcomes Maintain professional, ongoing relationships with Compare Club members Partner with our Life Insurance Specialists and wider teams to provide a seamless client experience. Identify and act on opportunities for cross-sell and upsell within our existing customer base Collaborate with our offshore retention team to deliver consistent, high-quality services What You’ll Bring 3 years’ experience in client services, retention, or customer support. Background in life insurance or financial services (ideal, but not essential). Confidence handling complaints and navigating compliance requirements. Excellent communication skills, with a genuine customer-first mindset. Why Join Us? Salary up to 80k base Super Be part of a fast-paced, supportive team where your work makes a real difference. Gain exposure to the life insurance industry with a business that’s reshaping how Australians protect their future. Enjoy opportunities for professional growth and development. Ready to take your client services career to the next level? Apply now and help Australians stay protected, informed, and confident in their choices.
