Description Lead with care. Decide with confidence. Build a team others want to belong to. Some leaders are remembered for what they deliver. The great ones are remembered for how they lead. We’re looking for our next Team Leader who understands that strong risk outcomes start with strong humans - someone who can balance commercial reality, regulatory expectations and customer impact, while creating a safe, supportive environment where people do their best thinking. In this role, you’ll lead a small, specialist team responsible for high‑quality risk assessments and accreditation across Merchant Payments within GTS. You’ll support with new to bank acquisitions and existing customers who require merchant payment facilities. You’ll set the tone for thoughtful decision‑making, coach and encourage further sound judgement, and ensure our service commitments are met — not by rushing decisions, but by lifting capability and consistency across the team. What do I need? We’re looking for someone who: Possesses a supportive and compassionate leadership style; building confidence, judgement and accountability within the team. You coach with care, provide clear feedback, and create psychological safety so your team can challenge, learn and grow. Brings a disciplined approach to their decision making that balances policy, data and real‑business context. Champions consistency in the delivery of service level agreements by designing smart workflows, prioritising effectively, and removing blockers - without compromising quality, wellbeing or desired risk outcomes. Provides calm amongst complexity; you bring steadiness, clarity and sound judgement when volumes spike or decisions are complex, helping your team stay focused, confident and committed to continuous improvement within your team. Has exposure to payments, AML, Fraud and a relevant tertiary degree will be highly desirable. Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
