Job Description Overview Oracle NetSuite is the leading integrated cloud business software suite, which combines business accounting, ERP, CRM and ecommerce software. NetSuite helps companies manage core business processes with a single, fully integrated system in the cloud. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Picture yourself building a successful career at Oracle-NetSuite - working alongside hard-working, dedicated, innovative, and driven people, staying invested in our customers and the community, and helping fast-growing mid-sized organisations and larger enterprises achieve their business goals. NetSuite Advanced Customer Support (ACS) is all about partnering with our clients, understanding and analyzing our clients' business challenges, and then finding opportunities to bring value to their business using NetSuite's solutions. Our Consulting Managers are seen by our clients as trusted advisors and do whatever it takes to deliver solutions to meet their business and value objectives. Responsibilities Description What You'll Do As a leading contributor within the practice, this mid-senior level consulting position provides consistently high quality and innovative solution leadership to a project team. You will: Be a Lead Functional Consultant/Delivery Manager and have extensive NetSuite ERP implementation/optimisation expertise Analyse business needs to help ensure the Oracle NetSuite solution meets the customer's objectives by combining leading practices, product knowledge, and business acumen Resolve complex customer issues by recommending and delivering solutions Work closely with the rest of the customer success team by quickly assessing client needs, developing innovative plans to solve their problems and implementing these plans to the client's satisfaction Have a passion for business and the associated Cloud technologies, as well as advanced analytical problem-solving skills, applied to help clients find creative ways to run their businesses more effectively Ability to conduct functional requirements gathering and solution workshops Strong communication and presentation skills Other responsibilities include: Leading the optimisation aspects of engagement(s) ensuring high quality solutions within constraints of time and customer prioritisations. Providing direction and mentoring to customer teams, and effectively influencing customer leadership on key decisions. Being responsible for managing clients in post go-live environments. Being adept at managing the delivery of NetSuite application functionality. Working with technical and performance experts at NetSuite to get the best outcomes for your customer. Finding new ways to constantly improve the satisfaction and loyalty of our clients is a top priority. In this role, you will often be working under pressure, working with several customers simultaneously and striving to meet customer expectations. Successful candidates should have demonstrated experience in gathering customer business requirements and strong business analysis skills. Good functional knowledge of NetSuite and an understanding of accounting principles is desirable. Excellent interpersonal skills are essential. The role is located in Australia with the ability to travel up to 15%. \LI-DNI Career Level - IC4 About Us Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
