Required Skills and Experience: · Proven experience as a Solution Architect with a focus on cloud-based contact centre solutions. · Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway. · Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact centre management. · Experience with integration technologies like APIs, webhooks, and middleware platforms. · Solid understanding of cloud security best practices and compliance requirements. · Excellent communication, collaboration, and problem-solving skills. · Experience with Agile development methodologies is often preferred.
