Join us as the face of safety in a vibrant retail setting Uniform and full training provided Generous sign on bonus About Us: Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003. We offer employees the latest technology, state of the art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company. We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, that enables us to make places and spaces better for people every day. To find out more about our organisation visit www.millenniumsg.com The Role: As a Control Room Operator within a large-scale retail environment, you will play a pivotal role in coordinating and monitoring daily site operations. You will be responsible for managing communications, monitoring systems and alarms, responding to incidents, and supporting the effective delivery of security services across the internal and external security environment of the site. This role requires strong situational awareness, ability to multi-task and prioritise work flows, clear communication skills, and the ability to make timely decisions, sometimes under pressure, to ensure operational continuity, safety, and service excellence at all times. ROSTER and EMPLOYMENT TYPE Part time: Saturday: 9:00AM-5:00PM, Sunday 10:00AM-5:00PM Key Responsibilities: Monitor site CCTV system and site activity to maintain safety, security, and compliance standards. Coordinate security teams across a large retail asset to ensure seamless service delivery. Respond to alarms, incidents, and service requests in real time, applying appropriate escalation procedures Maintain accurate operational logs, incident reports, and system records Liaise with site supervisor, clients, contractors, and emergency services as required Ensure strict adherence to operational procedures, policies, and safety protocols Support rostering, shift coverage, and workforce coordination to maintain optimal staffing levels and continuity of service Qualifications & Requirements: Previous experience in a large retail control room environment highly desirable, or in a similar operational environment such as Universities or a monitoring centre. Strong communication (written and oral) and multitasking skills Experienced with large scale CCTV, radio, and dispatch systems Ability to remain calm under pressure and respond quickly to incidents Computer literacy and report writing skills Ability to do shift work, including nights, weekends, and public holidays Security license 1A required, however a 1E highly desirable. Why Join Us? Ongoing training and clear opportunities for career progression Award-compliant remuneration with a generous 1st year sign-on bonus Join an organisation that genuinely values safety, performance, and its people, and fosters a supportive, collaborative working culture This is a fantastic opportunity for an experienced operator. By joining Millennium Services Group, you’ll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills, work with advanced technology and grow your career with us! If this sounds like you, please apply today, we look forward to hearing from you Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity. You must have valid work rights in Australia.
