Location: Canberra Clearance: Australian Citizenship required; Baseline Security Clearance preferred We are seeking an experienced Senior Business Analyst to support ICT delivery, working with stakeholders to define requirements, document processes, and translate business needs into clear functional outcomes for delivery teams. Key duties and responsibilities Experience in analysis and modelling of current and future business processes and information management environments Analyse data related requirements, user pathways and information flows Conduct stakeholder engagement activities, analyse customer and business requirements, and collaborate with technical specialists to develop fit for purpose solutions to business problems Develop clear and concise documents including business requirements specifications, business cases, functional & non-functional specifications, process maps, user stories, service design artefacts, communication & change management plans, and reports Conduct investigations and undertake technical research & analysis activities based on systems knowledge in alignment with departmental policies and legislations Evaluate options for solutions (custom and configured) and translate business requirements into technical and functional requirements Analyse proposed solutions from a strategic viewpoint considering the broad ranging benefits and impacts across the department and government as a whole Experience working in Agile environment to develop requirements artefacts for complex IT systems including website development Requirements Essential criteria Weighting 1. Experience facilitating workshops and analysing complex information from a range of sources to generate a clear understanding of business and user needs, identify inefficiencies and improvements and translate these into technical specifications (e.g. business requirements, process maps, data models, use cases, business scenarios) 25% 2. Experience in developing User Stories and acceptance criteria that clearly and succinctly specifies the information developers and testers require to deliver and test solutions 25% 3. Experience working on complex digital projects in an Agile environment to account for interdependencies and support team workflows 25% 4. Excellent stakeholder engagement, communication and presentation skills 25% Desirable criteria 1. Relevant experience in implementing Information Technology Services 2. Experience documenting requirements for Sitecore 3. Experience using Azure DevOps for user story creation and tracking of acceptance criteria 4. Experience or knowledge of Dynamics 365 or Power Platform, Azure Cloud and Google Analytics.
