At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong. Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions. We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be. About the role and where you will be working: The principle role of the Community Housing Administration Officer is to assist the Property Manager Team Leader to handle daily business operations of all properties within the Southern Cross Housing Ltd portfolio within relevant legal requirements and to provide high quality customer service. This is a permanent full time role located in our central office in Rivervale. This role has the opportunity to work from home one or two days a week, at the discretion of your manager. The position is offering a base salary of $65,000 - $70,000p.a. To be considered for the role, please provide an up-to-date resume and include a comprehensive cover letter addressing your skills, experience and suitability. We’ll also be asking you to: Coordinating and compiling monthly tenancy activity reports for the Property Manager Team Leader Arranging and supporting weekly, fortnightly or monthly meetings, including agendas and minute-taking (team meetings and TAC meetings) Providing administrative support to Team Leader and Housing Officers Taking and responding to tenant enquiries through phone calls and email. Raising maintenance work orders. Supporting communication with external agencies, including Housing Authority, Mental Health Commission and other key stakeholders, as directed Assisting with the collection and collation of tenant feedback and service data for reporting purposes Maintaining accurate records and supporting compliance with relevant policies, procedures and legislative requirements Delivering high-quality customer service to tenants and stakeholders in line with Southern Cross Care WA values About you: To be successful in this role, you will have: Demonstrated experience in an administration or support role (experience in community housing, real estate or community services is highly regarded) Strong organisational skills with the ability to manage competing priorities Confidence using systems, reports and standard office software Well-developed written and verbal communication skills A working knowledge of the Residential Tenancies Act 1987 (WA) (or willingness to learn) This role is ideal for someone who enjoys supporting a busy team and contributing to positive outcomes for tenants Working with us: At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits: Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits. Corporate Health Insurance with HBF Free employee assistance program A diverse range of services which allows professional development and growth Paid Parental Leave Annual leave starting at 4 weeks (full time) Carers/personal leave Service Awards for long standing employees Flexible working environment How to apply: To be considered for the role, please provide an up-to-date resume and include a comprehensive cover letter addressing your skills, experience and suitability. Kindly note, if your application progresses to an interview, we’ll be asking for: National Police Clearance - current within 6 months (or evidence of application) A completed pre-employment health questionnaire. Full WA Drivers' Licence About us: Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. Our promise to our clients, residents and each other is to enable extraordinary because we; Listen, Act, Do not give up, Work as one. Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group. Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work. For more information on the services, we provide visit: scrosswa.org.au
