Clerk Grade: Clerk Grade 11/12 Salary Range: $149,739 - $173,174 plus superannuation and leave loading Employment Type: Ongoing, Full-time Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: Monday, 16 th February 2026 [10:59am] About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100 agencies across 8 NSW Government Departments. The GSS Business Process Operations (BPO) branch delivers scalable and efficient transactional services. Focused on continuous improvement, automation, and service excellence, the GSS BPO drives optimal customer experience and operational performance across the shared services landscape, creating value and enabling NSW Government outcomes. Step into a role where strategy meets operations. As the Executive Officer, you’ll be a trusted advisor to the Executive Director, driving projects, deliverables and shaping decisions that influence the future of the BPO. If you thrive in a fast-paced environment and enjoy turning complexity into clarity, this is your opportunity to make a business impact. What you will do As the Executive Officer, you’ll provide high-level executive, secretariat, and project support to the Executive Director, ensuring strategic priorities are delivered effectively. You will: Prepare, manage, and review complex documents, including briefings, reports, and submissions, ensuring accuracy and timeliness. Act as the Executive Director’s senior point of contact, liaising with key stakeholders and coordinating responses to meet critical deadlines. Implement, monitor, and report on strategic, operational, and projects to drive organisational objectives. Research and prepare strategic advice on complex planning and operational matters to support informed decision-making. Manage emerging issues with diplomacy and discretion, ensuring effective resolution and minimal organisational risk. Lead or contribute to projects that advance strategic and operational goals. About You The successful candidate must demonstrate strong capabilities in: Strategic thinking and problem-solving – Ability to anticipate issues, analyse complex information, and provide accurate advice under pressure. High-level communication skills – Exceptional written and verbal skills to prepare comprehensive reports, briefings, and correspondence. Stakeholder engagement and influence – Skilled at building relationships and coordinating responses across diverse internal and external stakeholders. Project and operational management – Experience implementing and monitoring plans, delivering projects, and driving organisational objectives. Adaptability and resilience – Comfortable working in a dynamic environment with tight deadlines, maintaining confidentiality and professionalism. Knowledge of policy and governance – Understanding of legislation, reforms, and best practice approaches to inform advice and recommendations. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 16th February 2026 [10:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
