A bit about us If you are looking for a fantastic team and a challenging, fast, and dynamic work environment, you are at the right place! On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through PurposeLedCareers We are dedicated to our customers, community, and environment and are looking for similar-minded talent to join us! As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Our total rewards package offering includes additional annual leave, bonuses, wellness programs, health benefits, flexible and remote working arrangements, and performance awards - not to mention various social and recreational activities, all of which are regional specific. With over 3,400 team members working across the globe, our vision is focused on premium nutrition and lifetime wellness, backed by science. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole - family health and happiness across 7 international brands. What this means for you The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily. Your role within the team The Senior Quality Associate supports the Quality Manager by overseeing all Quality Operations, including managing end‑to‑end quality requirements for New Product Development (NPD) and Existing Product Development (EPD) projects, leading investigations into deviations and OOS/OOT issues, and attending commercial production when needed. The role reviews and approves product specifications, liaises with contract manufacturers, and ensures timely release of first commercial batches in line with industry standards and quality agreements. Additional responsibilities include supporting stability programs, managing quality‑related change controls, fostering Continuous Improvement and Right‑First‑Time culture, ensuring compliance with PIC/S GMP requirements, and demonstrating a proactive, can‑do approach to identifying and mitigating risks. The role is based in Melbourne and requires flexibility to travel on short notice when needed. Key responsibilities include: Ensure quality oversight for all NPD and EPD projects, including specifications, CM briefs, and risk assessments. Provide quality oversight for stability activities across the product lifecycle, including pre-commercial stability guidance, physical sample review, and ongoing stability programs with local and international contract manufacturers (including PO management). Manage first batch release to market, ensuring compliance with product specifications, quality agreements, and regulatory requirements. Initiate Change Controls (where responsible) and approve Quality related actions of the Change Control System as required. Coordinate external contract testing (chemical, microbiological, and new test methods) and manage external laboratory relationships and results. Support supplier and contract manufacturer qualification through GMP and Quality Agreement reviews and regular Quality Connects. Prepare quality metrics and report significant quality or compliance issues (e.g. OOS/OOT) to the Quality Manager and Management Review. Maintain robust documentation control, ensuring compliance with SOPs, WI’S, Good Documentation Practice (GDP) and Good Housekeeping Practice (GHP). Demonstrate the Swisse pledge for benchmark standards. Support quality culture through employee induction, ongoing training, and occasional site visits to contract manufacturers. Desired Skills & Experience We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results. To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: Tertiary qualification in Science or Engineering, or equivalent experience (minimum five years) in the pharmaceutical or regulated medical industry. Strong understanding of regulatory requirements for therapeutic and non-therapeutic products, including Quality Systems, Risk Management, and Compliance. Extensive experience in pharmaceutical or complementary medicines manufacturing, including deviations, OOS investigations using Root Cause Analysis, and implementation of CAPA. Experience managing quality systems, including document and change control, product quality reviews, complaints handling, risk management, and stability programs. Proven leadership in team development, training, induction, and mentoring, with excellent organisational, time management, and planning skills. Demonstrated analytical and critical thinking skills, with the ability to provide clear, experience-based guidance and decision-making. Proficiency in Microsoft Office (Word, Excel) and Quality Management Systems. Excellent written, verbal, and presentation skills, with strong collaboration and problem-solving capabilities. Knowledge of laboratory operations. Mandarin language skills desirable but not required. H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!
