Systems Administrator (CFM Nexa & Noggin) SNSW Grade 7/8 Hybrid working (2 days in office per week) - Location Haymarket, Gosford or Parramatta 1 x Temporary Full-Time until August 30 th 2026 About Our Team Join our dynamic Technology Services & Platform team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products. What We Offer Competitive salary package Flexible working arrangements Professional development opportunities Access to latest DevOps tools and technologies Collaborative and innovative environment Make a meaningful impact on NSW digital services Career progression pathways About the Role We are seeking a System Administrator to manage our vendor-managed service delivery platforms. While these platforms are maintained by external vendors, you will serve as the in-house administrator, acting as the primary liaison with vendors, testing and leading the implementation of their updates, and ensuring platform stability. You’ll be the point of contact for incidents, user onboarding, and platform-related issues, ensuring a smooth user experience and continuous service delivery. Key Responsibilities System Monitoring, Maintenance, and Optimization: Monitor system performance, conduct regular maintenance (patching), and optimize for scalability, security, and cost efficiency. Perform security audits, vulnerability assessments, and collaborate with vendors to address security and performance issues. Manage Disaster Recovery (DR) testing to ensure platform resiliency and quick recovery in case of failure. Automate repetitive tasks like access reviews, deployments, and user management to improve efficiency and reduce manual effort. Vendor Liaison & Change Management: Serve as the technical contact with vendors, managing updates, patches, and feature releases. Lead testing, validation, and deployment of vendor updates, ensuring compatibility and smooth integration. Incident & Problem Management: Handle platform-related incidents and user issues, collaborating with vendors for resolution when necessary. Ensure timely resolution of issues, maintaining platform uptime and stability. User Onboarding & Support: Manage user onboarding, ensuring proper access and training for the platform. Platform Monitoring & Optimization: Regularly monitor platform performance, security, and availability, ensuring compliance with best practices. Work with vendors to address performance or security concerns. Documentation & Reporting: Maintain records of platform changes, incidents, and resolutions. Provide regular reports on platform performance and vendor interactions. What You'll Need Experience with Nexa and Noggin, UKG or similar systems and software, including the ability to configure, manage, and troubleshoot. Strong knowledge of cloud platforms and server administration Experience testing and implementing vendor updates and managing platform configurations. Excellent troubleshooting skills and ability to manage incidents effectively. Strong communication skills to liaise with vendors and internal teams. Experience with user onboarding, training, and ongoing support. Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend an NSW Government workplace as required. Salary Service NSW Grade 7/8, with the base salary for this role starting at $105,986 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Lauren Johnson via lauren.johnson@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 17th February 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact lauren.johnson@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
