Description We are seeking a resourceful and dedicated Sales Operations & Support Senior Coordinator to join our team. The ideal candidate will support the Strategic Account team across a variety of sales administration activities, from pre-sales through to post-sales. This role is vital in ensuring smooth sales operations and providing valuable support in sales analysis, tracking, bid support, order processing, and forecasting. The successful candidate must be capable of managing complex tasks and demonstrate excellent organisational skills. Key Responsibilities: Assist the Key Account team with sales administrative tasks, ensuring efficient and effective sales operations. Support pre-sales activities, including preparing sales materials and supporting key engagement activities. Conduct pipeline, order, and market-share tracking for each global and regional account. Assist in the preparation and submission of bids and proposals, including bid bonds, preparation of materials, reviewing bid submissions, and tracking all documentation. Manage order processing and drive the approval process for orders. Support stock requisition and the pre-production process. Contribute to product forecasting by gathering, compiling, and analysing relevant data. Support sales and order planning to ensure alignment with business objectives. Assist in the sales-to-project handover process, ensuring a smooth transition, clear communication, and complete documentation. Maintain accurate records of order activities, customer interactions, and order status within the CRM system. Collaborate with other departments, such as Finance and Logistics, to ensure seamless order fulfilment. Provide administrative support for sales events, trade shows, and customer visits. Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum of 3 years’ experience in a sales support or administrative role. Strong organisational and multitasking skills, with excellent attention to detail. Excellent communication and interpersonal skills. Proficiency in CRM software and the Microsoft Office Suite. Ability to work both independently and collaboratively. Strong analytical skills and the ability to interpret sales data. Resourceful and dedicated, with the ability to manage complex tasks efficiently. Highly organised and able to prioritise tasks effectively. Customer-focused mindset with a proactive approach to problem-solving.
