Our client is one of the most highly regarded, fastest-growing, and best-funded Prop Tech businesses in Australia. Founded and supported by some of the most renowned names in Australian Real Estate and Tech this company is rebuilding the backend of Property Management from the ground up, crafting a data powered platform that delivers a better experience for everyone. Their team consists of engineers, product managers, product and UI designers, marketing and sales specialists who love what they do and are super passionate about the company and the products they are creating and as a result, their work culture is second to none. Due to growth, they have a newly created role for a Customer Success Manager where you will be the key point of contact clients (i.e. real estate agencies) across NSW. In the role of Customer Success Manager, you will be relationship focussed with a strong desire to help clients to unlock the full potential of this platform, streamline their workflows, and enable business growth. You'll go beyond traditional account management, guiding customers through change management, platform adoption, and engagement in their lifecycle. This role is new and exclusive to P3 Recruitment. The Perks: Attractive $130k package plus car expenses Work from a vibrant, modern office - With hybrid WFH flexibility Not a sales role - focus on solutions, customer success, and delivering real value Be part of an innovative, fast-growing PropTech business reshaping the property industry Comprehensive onboarding, ongoing training, and career development Make a genuine impact by helping customers unlock maximum value from the platform Work with best-in-class systems, tools, and streamlined processes Join a supportive, forward-thinking leadership team that encourages ideas, ownership, and initiative Enjoy variety in your day with a balance of office work, on-the-road meetings, and direct client interactions The Position In the role of Customer Success Manager, your key responsibilities will include: Serve as the primary, trusted point of contact for client accounts (real estate agency business owners, directors, and PM department heads) Working with clients once they have been onboarded to ensure they embrace best practices, overcome challenges, and fully integrate the platform into their daily operations for long-term success Help clients unlock the full potential of this platform, streamline their workflows, and enable business growth Coordinate with technical support, enablement specialists, and product teams to resolve issues and boost platform adoption Represent the client by sharing their insights and challenges with internal teams to drive product improvements and align future development with customer needs. The Person The ideal candidate for the role of Customer Success Manager will have: Property Management Experience: Proven track record within the property management industry, someone who understands the property management industry, can talk the language and knows the pain points Property Managers experience. Need to be tech savvy - Ideal candidate has a mix of PM and prop tech experience Excellent Communicator: Strong interpersonal skills and the ability to effectively engage with senior stakeholders, manage challenging situations and internal teams. Personable, very polished and well presented, great at relationship building Problem Solver: Adept at diagnosing complex customer challenges and collaborating cross-functionally to deliver timely, effective solutions Growth Mindset: A passion for driving transformation and continuous improvement, both for our customers and for internal processes Resilience and Integrity Immaculate personal presentation and a professional, demeanour Apply in Strict Confidence Submit your CV by hitting APPLY NOW or contact: Bianca Piras Email: bianca@p3recruitment.com.au Mobile: 0434 376 835 For a quicker response, please text or call. We're available outside of business hours! No CV? No problem! We're happy to have a confidential discussion with you regardless. Rest assured, we will never inform your employer that you're exploring new opportunities.
