Early Stage Collections Specialist Kick start your career with OnDeck Recent graduates with experience in contact centre, collections or sales - this role is for you! Looking to launch your career in financial services? At OnDeck, we see collections differently. It’s not about pressure - it’s about people, problem solving and real conversations that make a difference for Australian small businesses. This is a great entry level opportunity for recent graduates or candidates with 6–12 months’ experience in a call centre, customer service or collections environment who are ready to learn, grow and build a long term career. About the Role As an Early Stage Collections Specialist, you’ll manage your own portfolio of customers, working closely with them to understand their situation and agree on realistic, positive outcomes. You’ll be supported by a high energy, collaborative team and hands on leaders who are invested in your development. Why OnDeck Clear career progression across collections, credit and broader commercial roles Ongoing learning & development, coaching and on-the-job training Hybrid working (1 day WFH) Award winning culture (Top 5 Employer, 5 years running) CBD location, wellbeing initiatives and regular team events What You’ll Be Doing Having meaningful conversations with customers via inbound and outbound calls Managing early stage collections cases end to end Building rapport and negotiating practical repayment solutions Learning how to balance customer experience with commercial outcomes Working in a fast paced, supportive team environment What We’re Looking For Graduates or candidates with 6–12 months’ experience in a call centre, collections, customer service or sales role Confident communicators who are empathetic, resilient and solutions-focused A positive attitude and willingness to learn Team players who thrive in an energetic, performance-driven environment Salesforce experience is a bonus, but full training is provided Ready to start your career somewhere that invests in you from day one? Apply now and join a team where every conversation can help a small business move forward.
