Peace of mind provider or as we call it, Village Support Officer Do you get joy from being a valued support to people? Do you want to work for an organisation that genuinely cares for both its employees and customers? About Keyton With over 75 villages and more than 17,000 residents nationally, Keyton is Australia’s leading owner and operator of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities. Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities. Keyton Perks & Benefits Training and working with a supportive and fun team Thrive as part of a strong team in an exceptional work environment Career development and growth opportunities Employee referral program Employee Deals Health & Wellbeing and Reward Program Sonder mental wellbeing app access Excellent company benefits and discounts on offer Discounted health insurance, annual vaccinations and skin checks The opportunity to make a meaningful impact in the lives of our residents The RoleTucked away in a peaceful oasis in the Hills District, with its tranquil surroundings and landscaped gardens, Lutanda Manor offers a warm and friendly community, with quality amenities and a supportive environment. We currently have a genuinely rewarding opportunity for a customer-focused and reliable Village Support Officer to join the team on a casual basis. The successful candidate will be providing customer service, comfort, and support to our residents when they need is most. Reporting the Village Manager, your duties will include: Assisting with our colourful village events Assisting to serve meals & beverages Responding to resident enquiries Responding to call outs Undertaking first aid Initiating emergency services where required Basic admin tasks Conducting welfare checks on residents Shifts Shifts will primarily include afternoon shifts that will continue onto an overnight (sleepover) shift. There will also be additional shifts on weekends. Additional assistance maybe required for leave coverage. Day shift on weekdays: 10:30am – 1:30pm Day shifts on weekends: 8am – 4pm Afternoon shift: 4pm – 8.30pm (sleepover) and 6:30am – 8:30am. About YouThe successful candidate will be enthusiastic, committed, dependable and have a commitment to providing exceptional customer service. A professional and positive approach is required at all times to ensure that all residents’ needs are met. A background in either hospitality or aged care would be advantageous although not essential, as well as having the following: A current First Aid & CPR Certificate (or be willing to obtain) The ability to make decisions and remain calm under pressure Be motivated and able to take initiative Basic computer skills Ready to Join the Fun? If you’re calm under pressure, love a varied customer service role and are committed to creating a secure and caring environment, we’d love to hear from you. Join us in supporting a vibrant community of independent seniors—your work will truly make a difference every day. Apply now and be part of something rewarding. Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Support Officer opportunity and explain how your skills, qualifications and interests align with our requirements. Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May - November, with supporting documentation prior to joining. For selected role, pre-employment medical assessments will also be required prior to any employment offers being made.
