This is a Medical Receptionist - Health Clinics role with Epworth based in Melbourne, VIC, AU Epworth Role Seniority - junior More about the Medical Receptionist - Health Clinics role at Epworth Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description In this casual medical receptionist role, based at Epworth Freemasons, you will be the first point of contact for patients visiting the practice, meeting and greeting patients, managing appointments and referrals, ensuring upkeep of patient files, coordinating with our consultants and doctors, and general medical reception duties. You will be working collaboratively as part of a cohesive team reporting to the Clinics Team Leader / Clinics & Project Manager. This is a fantastic opportunity to step into the world of medical and health administration. Candidates with strong administrative backgrounds are encouraged to apply; experience in hospitals, healthcare of medical industry would be beneficial but not essential as training can be provided. However, strong administrative and computer skills are a must. Flex this position around your life commitments and come and join the team. You will make an impact by- Leading by example with excellent customer service, time management and an aptitude for a variety of systems and software such as medical software (e.g. Best Practice/Genie) Building strong relationships with our consultants and patients and demonstrating the Epworth values Providing support to a team of staff and the Clinics Project Manager through the adoption of a can-do attitude and role-up-your-sleeves approach. To be successful in this role… You will be a quick learner; quick to think on your feet when faced with problems, and a multi-tasker, used to dealing with numerous tasks at any one time. You will have- Excellent communication skills both in person, written and on the telephone An empathetic, friendly and professional manner A sense of ownership and accountability regarding the work you undertake A drive to be successful and progress! Ability to interact with a variety of stakeholders from a variety of diverse backgrounds About Freemasons Position Description Inherent Requirements Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care. Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure. Additional Information At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to: Salary package up to $15,900 pre-tax annually, leading to greater take home pay The largest educational scholarship program of its kind in Australia Ability to purchase up to four additional weeks of leave Reduced cost of health services for you and your family at Epworth We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Ready to make a difference? Apply now and help us deliver exceptional healthcare for every patient, every day. To apply, click the I'm Interested button to attach your CV and cover letter (as a single file). For more information, refer to the attached position description or contact Epworth Talent | talent@epworth.org.au Please Note- Applications are reviewed as received. Don’t wait—this role may be filled before the closing date. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Epworth team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Greeting patients Managing appointments Supporting the team Key Strengths ️ Excellent communication skills Strong administrative skills Customer service orientation Experience in healthcare Familiarity with medical software ⚡ Multitasking ability A Final Note: This is a role with Epworth not with Hatch.
