Centrally located on the Gold Coast, this 4.5-star hotel is part of a renowned global brand and features over 250 stylishly designed rooms. Offering exceptional guest experiences, it boasts a range of dining venues, a resort-style pool, and exclusive VIP amenities. Just moments from the beach, premier shopping precincts, and excellent transport options, this modern and recently built hotel is the perfect destination for both business and leisure travelers. The Role Exciting developments across the brand have led to this opportunity within the hotel, with a core focus on overseeing the Front Office and welcome team. As the Front Office Manager you will lead a team of approximately 15-20 FOH staff, ensuring exceptional guest experiences and maintaining operational excellence. Benefits Salary $85-$90k bonuses S Tuesday - Saturday roster, primarily daytime shifts (this is flexible) Parking onsite plus a range of attractive allowances & meals Discounts across the group's global network of luxury properties Employee Assistance Program Professional development opportunities to enhance your career Supportive work environment with recognition programmes and continuous learning Short term accommodation can be provided for candidates relocating to the Gold Coast Role Responsibilities Oversee daily operations of Front Office & concierge Ensure seamless guest experiences from arrival to departure. Lead, train, and develop team members. Collaborate with Maintenance to address guest requests promptly. Monitor and manage departmental budgets and KPIs, which include labour costs and guest satisfaction metrics. Skills and Experience The ideal candidate will: Have a minimum of 3 years' experience in a similar role within a 4 or 5-star hotel. Be an experienced Front Office Manager from a similar-sized property Thrive in a flexible, less process-driven environment; large chain experience not essential. Demonstrate strong leadership, with confidence in managing and mentoring a young, dynamic team. Be guest-focused, hands-on, and lead with empathy to elevate experiences. Bring innovation, adaptability, and a drive to refine operations and challenge the status quo. Next Steps Hit Apply to submit your resume and we will contact you within 48 hours. Please note we are only able to consider candidates with unrestricted Australian working rights. For over 18 years, Hospoworld has partnered with leading hospitality employers to connect candidates with rewarding careers across Queensland, Australia & NZ. Find more opportunities near you at www.hospoworld.com. For a confidential chat about this role, please contact Ramon or Scott. Phone: 07 3214 3904 Email: brisbane@hospoworld.net.au
