Job Description The Director of Revenue is responsible for optimizing revenue and profit across the customer segments of transient, group and contract for the hotel. Recommends and maintains pricing, positioning, and management of inventory through systems and Ennismore established policies and procedures. Develops strategies to increase room and overall revenue for the property; focusing on profitability with optimal channel and segment mix. Identifies future opportunities and effectively communicates with Sales, Marketing, & eCommerce. Responsible for developing the annual rooms revenue and Commercial Plan with Sales and Marketing, and achieving the KPI’s established. DAY TO DAY Maintain appropriate yield controls to maximize the Hotel/Resort revenue from all distribution channels. Monitor and evaluate market demand trends, ensuring all rates are loaded and inventory maintenance is correct in all systems (IDeaS, TARS, OPERA and other related). Ensures accurate preparation and analysis of market segmentation reports, production reports, source contribution analysis, daily pick-up reports, and pace summaries. Refine strategies to increase RevPAR Index (RGI) and achieve Budget and Forecast goals for all properties Ensure staff are effectively managing all distribution channels (OTA’s, brand.com GDS, IDS, CRO). Work with Front Office to optimize upsells and sell out days Lead the price positioning, and distribution for all market segments for the hotels with input from VP of Revenue Management. Leads the annual budgeting and pricing process. Accountable for accurate forecasting to within /- 4% for hotel. Assist in the preparation of required reports in a timely manner Provide leadership to the Reservations Team WHAT YOU WILL BRING Degree qualified with either Bachelor’s degree in Hospitality Management, Business Management, or similar discipline preferred. Minimum of 5 years of progressive revenue management experience in a full service property, luxury resort, with a proven track record of delivering market-leading results and innovative solutions. Must possess superior analytical and interpersonal skills; sound knowledge of the discipline of Revenue Management; in-depth knowledge of reservations and sales and marketing, including the Global Distribution Network; working knowledge of hotel financial statements; and excellent writing/presentation skills. Must be proficient in the use of hotel PMS, CRS and RMS systems. TARS (CRS), Opera (PMS), and IDeaS (RMS) experience is an asset. Demonstrated ability to understand customer requirements and translating these into revenue solutions. Strong organizational skills including quick follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Must be able to effectively communicate with all levels of the organization. WHY JOIN US Work across an iconic luxury hotel in one of Australia’s most exciting lifestyle destinations. Be part of a creative, fast-moving team with genuine opportunities to grow. Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too! Access to world class training programs and strategic career development opportunities. Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family – all fully-covered by us.
