Employment Type: Permanent full time Hours: Monday to Friday 9am-5pm Location: North Richmond, Hybrid Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Nicole Bucklar Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organization with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes. About the opportunity Join a team of knowledgeable, caring and friendly people, who have their own portfolio but cross train and standardize all work to ensure help is always at hand on tasks are fully covered during absences. Responsible for the provision of centralized billing functions. This role provides support that enables the delivery of high quality aged care administration, including maintenance and month end billing of all fees payable with professionalism and accuracy. Effectively manages enquiries (all forms of communication) from residents, clients, families and their agents in a timely and respectful manner. Collaborates with other team members effectively to provide coordinated customer service to residents/clients and their families. Daily fees maintenance via Medicare Payment Summaries and Service Australia Letters Manual billing and credits on request Review and initial processing of Probate notices Maintain contact information and ensure all information handled as per privacy regulation What you’ll bring You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centered care. To thrive in this role, you will have: Excellent time management, organizational and communication skills, with the ability to adapt and problem solve. A compassionate, flexible and positive approach The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment. Strong attention to detail and high level of accuracy. Able to effectively perform financial and business support functions including basic accounting responsibilities Relevant previous experience in the aged care and home care industry. Understanding of relevant Aged and Home Care industry standards, statutory requirements and regulatory frameworks Understanding of aged care and home care funding models Ability to identify and implement system and process improvements You will also be required to provide evidence of, or in the process of obtaining: A current Police Record Check and Working with Children Check. Proof of current influenza and covid vaccination and other vaccination status consistent with public health orders. Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career. Are you ready to apply for this role? Click Apply now Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
