Job Description We are currently recruiting for a Senior Communications Community Engagement Specialist . This is a visible and purpose-driven role supporting Ampol Refinery’s communications and community engagement agenda within a complex, safety-critical operating environment. You’ll shape how our people, partners and local community understand what we do, why it matters, and how we operate — from day-to-day updates through to critical incident communications and long-term community investment. Working closely with site leadership and Ampol’s corporate communications function, you’ll ensure messaging is clear, trusted, timely and aligned to Ampol’s values and frameworks. This role suits a communications professional who is equally comfortable crafting compelling narratives, managing sensitive stakeholder relationships, and responding calmly and confidently when issues arise. Key responsibilities Develop, implement and continuously refine an integrated internal communications strategy that supports operational priorities, organisational change and Ampol Manufacturing’s safety-first culture. Deliver clear, engaging communications across multiple channels, including newsletters, town halls and leadership updates. Lead site specific communications during incidents, unplanned events or operational disruptions, ensuring accuracy, timeliness and alignment with corporate protocols. Support communications for major initiatives such as safety programs, digital transformation, restructures and leadership changes. Design and deliver community engagement strategies that meet regulatory requirements and build strong, long-term relationships within the local district. Act as a trusted point of contact for community members, Traditional Owners, NGOs and local government representatives. Proactively identify emerging community issues and risks, leading mitigation and response plans before concerns escalate. Manage and continuously improve community enquiry and feedback processes, ensuring timely resolution, secure record-keeping, trend analysis and reporting to leadership. Manage the Lytton Refinery community investment program and budget. Track performance, evaluate outcomes and provide accurate reporting to internal and external stakeholders
