As our highly valued Enterprise Quality Assurance Design Analyst based in Brisbane, your role will work closely with the Manager, Enterprise Quality Assurance to deliver on key elements of the EQA Approach. You will collaborate with a range of stakeholders across the enterprise to design and implement new QA functions to agreed timeframes. You will provide support and assistance to the wider EQA Delivery Team to ensure they can execute quality assurance and provide meaningful reporting and insights. You will also ensure our sample methods and reporting timeframes are met. You know that with the right mindset QA can be a force for good, building confidence and capability in our frontline to achieve this goal, and finding opportunities to improve our policies and process for our customers. You also understand that efficient, scalable systems, tools, and processes are critical, and are passionate about using your skills to set QA teams up for success. You’ll make an impact by: Discovery, design, and implementation of new QA functions in the QA tool (CXone). Maintenance of existing QA functions in CXone. Improve and embed data governance practices. Creation and maintenance of QA Manual documents in Confluence/SharePoint. Do things differently with us To succeed in this role, you will have: Advanced skills in the Microsoft suite of products, specifically Microsoft Excel. Relevant tertiary education (Commerce, Business, IT) desired. Working knowledge of relevant Finance industry standards, acts, codes and legislation (e.g. APRA, Consumer Credit Code, Customer Owned Banking Code of Practice, Privacy Act, Trade Practices Act, FSRA). 5 years’ experience in a lending, operations, or quality assurance role in financial services. Experience using CXone to build and maintain QA functions (desirable). Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at careers@gsb.com.au At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.
