Permanent Full Time Contract Location: Maddington WA 6109 $78,189 super NFP salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose . Your Opportunity Wattle House , located in Perth's southeast region, serves as a Mission Australia hub offering integrated services to effectively address diverse client needs. The centre provides emergency relief such as food parcels, clothing, utility bill assistance, and food vouchers, alongside housing support services aimed at families and individuals experiencing or at risk of homelessness. This includes access to transitional housing based on availability, comprehensive case management, and strategic referrals to ensure long-term stable housing solutions. Financial counselling is also offered to support clients in budgeting effectively and managing debts, empowering them to achieve financial stability. Based in Maddington, the Administration Officer will support the effective operation of Wattle House reception, including the provision of information and practical assistance to people presenting for help and the booking of appointments for financial assistance. This is an on-site position requiring a high degree of judgment, initiative, confidentiality, and sensitivity. You will manage and complete a range of administrative tasks to enable the smooth running of the program, while supporting employees to complete administration duties accurately and on time. Your Key Responsibilities Provide a welcoming, professional, and supportive first point of contact for clients accessing services, both in person and via phone or email. Manage reception operations including appointment bookings, enquiries, walk-in intake for Emergency Relief, and responding to communications in a timely manner. Complete a broad range of administrative tasks such as data entry, document preparation, minute taking, records management, and SharePoint filing. Support financial and procurement processes including purchasing, accounts payable, petty cash, and corporate card transactions in line with policy. Coordinate donated goods and food supplies, including receiving, sorting, storage, and preparation of food parcels for distribution. Maintain administrative systems, client and staff records, and ensure compliance with privacy, confidentiality, and organisational procedures. Coordinate fleet vehicle servicing and respond to building maintenance issues as they arise. Requirements for Success Significant experience in an administrative or secretarial role, ideally within a busy or complex environment. Demonstrated ability to work respectfully and effectively with vulnerable people, including those displaying challenging behaviours. High level organisational skills with the ability to manage competing priorities and work under limited supervision. Strong computer literacy, including proficiency in Microsoft Word, Excel, PowerPoint, and experience using databases and online record systems. Exceptional customer service skills with clear, professional written and verbal communication. Sound judgement, problem-solving ability, and a solutions-focused approach while maintaining confidentiality and sensitivity. A physical capacity to undertake manual handling tasks, including lifting up to 15kg and safely using a step ladder. Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay ) Free external, confidential counselling and access to chaplaincy support . Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave. Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application , please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia . How To Apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you
