Monash IVF Group is a leading provider of fertility care, specialist imaging and diagnostic services. We are committed to ensuring that outstanding patient care is delivered to all patients seeking treatment or surgical procedures. We are proud of our premium on-site day surgeries, who make up the Day Surgery Group, which provides a variety of surgical specialties which are fertility and non-fertility related. Our Sydney day surgery: Kent Street Private Day Surgery is currently undergoing a period of growth and innovation through the expansion of additional surgical procedures. The surgical procedure offerings currently include IVF, Gynaecology, Urology and potentially Orthopaedics. We are looking for people who are passionate about delivering outstanding patient care and want to make a positive impact on the patient experience. Our world-class theatre facilities are designed with premium patient experience in mind. The care our teams deliver is empathetic, empowering, and consistent. This care is guided by the Monash IVF Group principles to care, commit, communicate, collaborate, and create. A role with unique responsibilities: Day Surgery Administrators have a very important role in Kent Street Private Day Surgery. You will be the first person who patients meet when they enter the Day Surgery. With exceptional service, underpinned by compassion, empathy and attention to detail, you will directly enhance the experience of patients undertaking day surgery procedures. Ideally, we are looking for someone who can work in a permanent full-time capacity, however permanent part-time may be considered for the right candidate. The position will require some flexibility with variable hours (between the hours of 6am and 5pm). Your responsibilities will include: Triaging incoming calls, emails, and responding to patient enquiries Managing patient bookings, admission paperwork and assisting with flow of patients through the day hospital each day Performing Health Fund Checks as required Managing the collection of excesses/co-payments, daily banking, receipting and reconciliation Accurate data entry into the patient management system, FYDO Providing general administrative support to the team Delivering best-in-class service to all patients Are you the ideal candidate for us? As a Day Hospital Administrator, you will be sensitive to the needs of patients, and medical staff, and will support their wellbeing through timely and considered communication. Ideally you will bring the following: Knowledge of medical terminology Previous health administration experience, preferably in a Private Hospital setting Previous experience with Private Health Funds, medical billing and receipting Excellent telephone manner Exceptional computer and IT skills Experience using FYDO (advantageous) and Microsoft Office Suite (essential) Strong attention to detail Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. Why work with us? At Kent Street Private Day Surgery, we are more than just a workplace, we are a passionate and innovative team dedicated to the provision of outstanding patient care. Our state-of-the-art facility provides an inspiring environment where cutting edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. The Day Surgery Group values each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: A Learning & Development Framework that supports your professional development Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial. Discounts on MIVFG fertility and ultrasound services Paid IVF Leave Paid Parental Leave - 12 weeks plus superannuation Access to Fitness Passport Gym Membership If you’re ready to join the brave leaders of reproductive care, please apply now. Closing Date: Friday 6 February (if not filled prior) Bella Pileggi People & Culture Advisor recruitment@monashivfgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
