The Modern Workplace Team within CITEC delivers Microsoft Windows endpoint management and Microsoft 365 tenant management services to Queensland Government agencies. As an IT Support Consultant (Desktop), you will play a key role in providing desktop services to CITEC customers, contributing to projects and supporting enterprise IT environments. This role requires after-hours support availability and the ability to attend CITEC offices in Brisbane at short notice. Key Responsibilities:- Provide support for Microsoft products, including MECM, Intune, Azure, and O365.- Perform system administration activities and deliver reliable services to meet customer service levels.- Contribute to projects such as customer onboarding, architecture solutions and research into emerging technologies.- Assist in writing technical responses for RFIs and RFPs and participate in pre-sales activities like workshops, demonstrations, and proofs of concept.- Mentor junior staff, identify risks, and contribute to improvement initiatives.- Maintain and enhance technical skills through certification training and ongoing professional development. Technical Requirements:- Proficiency in MECM, including OS deployment, application packaging and software updates.- Experience in Active Directory (Group Policy Management), Windows 11 and Azure Virtual Desktops.- Ability to design, implement, and manage Intune-based modern endpoint management.- Expertise in ITSM/ITIL processes (e.g., change, incident, and problem management) using tools like ServiceNow.- Strong PowerShell scripting skills for policy deployment, app packaging, and reporting. Highly Regarded Skills:- Windows Server administration and Microsoft 365 tenant administration.- Experience migrating from MECM OSD to Autopilot and from GPOs to Intune policies.- Knowledge of Queensland or Australian Government ICT standards and cyber frameworks. About You:To succeed in this role, you will need:- Experience in system administration within enterprise environments.- Proven ability to translate business requirements into effective IT solutions.- Strong problem-solving skills and the ability to meet deadlines.- Effective communication skills to engage with stakeholders in complex IT environments.- A commitment to organisational processes, accuracy, and continuous improvement. This role aligns with the Program Leader leadership capabilities outlined in the Leadership Competencies for Queensland. Additional Information:The role may require work outside standard hours, including weekends and public holidays, to ensure the successful delivery of CITEC enterprise solutions. This is an exciting opportunity to join a dynamic team and contribute to the delivery of critical IT services for Queensland Government agencies. Applications may remain current for 12 months.
