Workplace Injury Commission (WIC) Melbourne $99,769 per annum (plus super) excellent mentoring and support Enjoy rewarding work, a respectful culture, and the support you need to thrive Competitive remuneration, flexibility incl Hybrid WFH options, and incredible benefits Play a key role supporting WIC as we help injured Victorians find a way forward ___ The impact you'll have: At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact. As we embark on an exciting transformation journey, we need you to join us as a Dispute Officer. Working alongside Conciliation Officers (COs), you will lead case management of conciliation disputes assessing each dispute at the outset and proactively engaging with Injured Workers and other parties. You will work autonomously to assist and empower all parties to participate effectively, make decisions and reach agreement when possible. Equipped with your experience in case management, alternative dispute resolution or conflict resolution, you will provide a prompt, high quality service to all parties, engaging effectively, consistently and professionally. You will use your legal and technical knowledge to review documentation, legal processes and medical terminology to resolve disputes. You will be joining a newly created multi-disciplinary team with existing Conciliation Officers and new Dispute Officers. Along with your demonstrated experience, you will bring your positive work ethic and collaborative style. Who we're looking for: To succeed in this role, you will have: Experience in case management, alternative dispute resolution or conflict resolution, ideally within a workers' compensation or related setting Well-developed analytical and decision-making skills with the capacity to understand and apply legislation, policy and procedure Well-developed verbal and written communication skills and the ability to engage proactively, respectfully, fairly and patiently with parties, stakeholders and other staff Advanced interpersonal skills with a strong client-service orientation and willingness to support internal and external stakeholders Strong conflict resolution and negotiation skills and along with the ability to identify appropriate solutions to problems For further information, please refer to our position description which you can access through our careers site. Resolution matters. And so do you. We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including: Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working. More leave when you need it most - flexible leave arrangements tailored to you. Access to our 24/7 holistic mental health and wellbeing program for you and your family. A progressive and supportive work environment with experienced leaders who are invested in you. Here are some of the things we hope you'll love about working with us: Help Victorians find a way forward As a Dispute Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives. Find support and relationships that count Respect is a key value here. We trust and empower you to be your best self, at work and home. Respect today, shape tomorrow Bring your diverse thinking and help make us even better. Be rewarded for your contribution We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive. Visit our careers site to find out more and read the stories of our incredible people. Want to help us shape a brighter future? Join us. Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 26 th January, 2025. Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires . WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email careers@wic.vic.gov.au In accordance with our Privacy Policy and Collection Statement , as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation. Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.
