Monash Ultrasound for Women are leading the future of reproductive health Monash Ultrasound for Women (MUFW) is Melbourne’s premier provider of obstetric and gynaecological diagnostic ultrasound services. Clinics are located at Berwick, Box Hill, Clayton, Cremorne, Mulgrave and Sunshine. MUFW provides a comprehensive tertiary level prenatal diagnostic service and we are committed to maintaining our position as a leader in the field. Monash Ultrasound For Women understands that patients desire both caring service and information about their scans, tests and results. Our genetic counsellors, together with sonologists and sonographers, provide for these needs in a thoughtful and sensitive manner. MUFW is actively involved in research studies and education programs both nationally and internationally. Our clinics are equipped with state-of-the-art GE ultrasound systems. Our expert team are committed to best practice and optimal patient care. Why work with us? At MUFW, we are more than just a workplace — we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. A role with unique responsibilities As a key part of our Patient Services Team, you will play a vital role in delivering compassionate, detail-oriented care that enhances every stage of the patient experience. This position will require you to work across our Front Desk and Medical Reporting teams, giving you the opportunity to support patients both in-person and behind the scenes. You’ll be based at our Mulgrave Clinic but may be required to work across other sites when necessary. Under the guidance of your Clinic Coordinator, your responsibilities will include: Preparing Medical Reports under the guidance of the Reporting Coordinator Triaging incoming calls and emails Managing patient bookings and monitoring clinic appointments Accurate data entry into the patient management system Providing general administrative support to the team Delivering exceptional caring service to all patients Collecting consent forms and updating and maintaining accurate patient records Liaising with external GP's, specialists and their staff Preparing consulting rooms and the clinic for the day Providing ongoing support to sonographers, sonologists and genetic counsellors Are you the ideal candidate for us? Our Patient Services Coordinators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following: Demonstratable ability to provide exceptional customer service Excellent telephone manner Exceptional computer and IT skills, Microsoft Office Suite essential Strong attention to detail Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. Valuing each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits: Your professional growth truly matters to us—we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: Friday 30 January 2026 (unless filled prior) Lara Shmidel - People and Culture Business Partner recruitment@monashivfgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
