Description General Manager – Facilities Management | Melbourne CBD, VIC Location: Melbourne CBD, VIC Company: BGIS, State Government Client Employment Type: Full-Time, Permanent, Hybrid, Core Business Hours with some Flexibility for Start/Finish Times We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facilities management, supporting clients across government, infrastructure, education and critical environments. We take a thoughtful, people-centred approach to service delivery, with a strong focus on safety, compliance, collaboration and continuous improvement. Purpose of the Role BGIS is seeking an experienced General Manager – Facilities Management to oversee the delivery of facilities management services for a newly awarded Victorian government contract. This role plays a key part in ensuring services are delivered safely, consistently and in line with contractual requirements across a large, multi-site portfolio. Reporting to senior contract leadership, you will work closely with BGIS teams and government stakeholders to coordinate operational delivery, support service consistency, and foster a positive, customer-focused culture. The role combines strategic oversight with practical operational guidance, ensuring that performance, compliance and service quality remain strong across all locations. The ideal candidate brings a calm, collaborative approach, enjoys supporting teams to do their best work, and values clear communication, structure and continuous improvement. Key Responsibilities Oversee the delivery of all Facilities Management services in line with the Statement of Requirement Support consistent, safe and compliant delivery of planned, reactive and corrective maintenance services Coordinate operational planning and resourcing across a state-wide FM workforce Ensure FM teams understand and meet service obligations, KPIs and Minimum Service Levels Monitor performance through dashboards and reporting, supporting timely issue resolution where required Oversee subcontractor performance to ensure safety, quality and contractual standards are met Maintain strong working relationships with client representatives and key stakeholders Ensure accurate, complete and timely data is maintained within BGIS systems Encourage continuous improvement initiatives that enhance service delivery and customer experience Education, Experience & Skills Essential: Extensive experience managing Facilities Management operations across large or multi-site environments Strong understanding of FM service delivery, compliance and performance frameworks Experience supporting geographically dispersed teams and subcontractor networks Confidence working with digital FM systems and performance reporting tools Clear, inclusive communication skills and a collaborative working style Ability to balance operational priorities with longer-term improvement initiatives Desirable: Experience working within government or similarly regulated environments Familiarity with Power BI, Microsoft Fabric and Power Automate Experience contributing to service improvement or operational uplift programs Workplace Flexibility This role is offered on a hybrid basis , with 3 days in the Melbourne CBD office and 2 days working from home . Core business hours apply, with flexibility around start and finish times. Occasional site visits across the CBD may be required, along with ad hoc additional hours during peak operational periods. Why Join BGIS? Key Benefits Include: ✔ AFR Best Places to Work 2024 & 2025 ✔ Endorsed by WORK180 as an employer of choice for women ✔ Flexible hybrid working arrangements ✔ Career development through internal mobility and secondments ✔ Health and wellbeing support including EAP and wellness programs ✔ Paid volunteer days and community initiatives ✔ Inclusive, values-led and supportive workplace culture ✔ Opportunity to shape service delivery on a high-profile government contract BGIS employs over 12,000 people globally and manages more than 50,000 facilities across government, healthcare, education, infrastructure and utilities sectors. How to Apply If you are a thoughtful, experienced facilities professional who enjoys supporting teams, building strong stakeholder relationships, and delivering reliable services at scale, we would love to hear from you. BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds . Eligibility To be eligible for the role, applicants must have Full Working Rights in Australia. Apply Now Join a workplace that values care, collaboration, accountability and sustainable outcomes. Explore more opportunities at: https://apac.bgis.com
