ABOUT THE COMPANY Lotus People are excited to be partnering with a leading Australian hospitality and entertainment group behind some of the country’s most recognisable venues. With a workforce of nearly 5,000, the business is fast-paced, creative and deeply people-driven. Known for unforgettable guest experiences, the group invests just as heavily in its people - championing development, wellbeing and inclusive leadership. Employees are empowered to grow, contribute ideas and be part of something dynamic, fun and meaningful. ABOUT THE ROLE This Employee Relations Specialist/HR BP role plays a critical part in supporting a diverse operational portfolio. Partnering closely with senior leaders (with guidance from a Senior People Partner), you’ll drive people initiatives, uplift performance and mitigate risk across a high-energy environment. From ER advisory to embedding group-wide strategies, your work will directly influence culture, compliance and employee experience across the business. DUTIES Partner with senior operational leaders to deliver people strategies aligned to business goals Provide expert ER/IR advisory support, managing cases with discretion and rigour Drive compliance through strong governance, documentation and reporting standards Influence a safe, respectful and inclusive workplace culture Embed group-wide people initiatives across the employee lifecycle Support wellbeing initiatives to enhance engagement and safety SKILLS & EXPERIENCE Proven HR generalist experience in a fast-paced, operational environment Demonstrated success in an HR Business Partner or People Partner role Strong ER/IR capability, including Award interpretation and case management Clear, confident communicator with strong stakeholder influencing skills High level of discretion and professionalism Working knowledge of Hospitality or Retail Awards (highly regarded) Proactive, organised and solutions-focused approach BENEFITS Paid parental leave and flexible return-to-work support Amazing discounts across 90 venues Free lunch in venue every day Career progression and leadership development programs Employee assistance program (free, confidential support) Employee referral bonuses OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
