Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those who need them most. Your Role Deliver exceptional customer service Handle memberships, bookings, and enquiries Support safe and smooth centre operations What We're Looking For Friendly and professional attitude Strong communication and problem-solving skills Ability to work in a team and follow safety guidelines Essential Requirements Current CPR / First Aid Certificate (or willingness to obtain) Working With Children Check Commitment to safeguarding and inclusivity Schedule - 20Hours PW Monday - 4pm-8pm Tuesday - 4pm-8pm Friday - 4pm-8pm Sunday - 7am - 3:30pm We are seeking a dedicated and customer-focused individual to join our team in a dynamic centre environment. This position offers an excellent opportunity for someone who thrives in a fast-paced setting and is passionate about providing outstanding service to our valued members and visitors. As a key member of our operations team, you will be responsible for ensuring our facility runs efficiently while maintaining the highest standards of customer care. Your role will involve direct interaction with customers, requiring excellent interpersonal skills and the ability to handle various administrative tasks with precision and professionalism. The successful candidate will demonstrate reliability, attention to detail, and a genuine commitment to creating a welcoming and safe environment for all users. You will be expected to work collaboratively with colleagues across different departments and adapt to varying operational demands throughout your shifts. This role is ideal for someone who values workplace safety, understands the importance of compliance with industry regulations, and is committed to continuous professional development. We offer comprehensive training and support to ensure you succeed in this position. If you are looking for a rewarding career opportunity where you can make a positive impact on customer experiences while working in a supportive team environment, we encourage you to apply. Who What Y? The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate 18 recreation centres and 40 out-of-school-hours care services employing over 1,000 staff across NSW to deliver enriching community programs. We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples. Safeguarding Children & Young People Video
