This is a Team Coordinator, Fleet Services role with SG Fleet AU based in Sydney, NSW, AU SG Fleet AU Role Seniority - senior More about the Team Coordinator, Fleet Services role at SG Fleet AU The role of a Team Coordinator The Team Coordinator role is responsible for the effective planning, organising, and managing the performance of the Fleet Services Team. The Team Coordinator is responsible for ensuring that KPI's set by sgfleet and our clients are met or exceeded as required. Key Accountabilities Provide guidance, instruction, training and leadership to the team for the purpose of achieving key results. This includes assisting with the day to day running of the team and be the first point of escalation. Identify knowledge gaps in team and assist with their development where required Monitor the performance of team members and ensure adherence to established standards and procedures Effectively manage conflict and complaints in a proactive and constructive manner and implement process changes as required Promote and maintain an environment with focus on the ongoing development of team members by providing leadership, coaching, training & mentoring Monitor call queues and customer activity through all system channels to ensure optimal service levels and appropriate work allocation for Fleet Services Promote and sustain an environment within the Team that encourages individual excellence within a co-operative, team-based structure Liaise with external stakeholders as required (suppliers and authorities) in a professional manner in order to facilitate the processes of Fleet Services and build relationships Experience and Skills Demonstrated leadership skills with the ability to inspire a high-performance team Customer Service focused Excellent interpersonal and communication skills both verbal and written Ability to analyse and streamline processes Strong organisational and prioritisation skills for effective time management Can resolve problems through to completion resolution in a timely and effective manner Ability to motivate and lead others to meet the departmental KPI's. Ability to share knowledge and coach others Who we are We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. www.sgfleet.com Our Culture When adding a new member to the SG Fleet Group family, we look for people who embody our values, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team. Some of our Perks include Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry-leading 20 weeks of paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including What's next We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development. We are a proud equal opportunity employer, and welcome everyone to our team. Resumes may be sent and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening. Aboriginal and Torres Strait Islander candidates are encouraged to apply. Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SG Fleet AU team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing guidance and leadership Monitoring performance ⚖️ Managing conflict and complaints Key Strengths Leadership skills Customer service focus ️ Organizational skills ️ Interpersonal skills Problem-solving skills Coaching skills Why SG Fleet AU is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with SG Fleet AU not with Hatch.
