This is a Client Services Coordinator role with Chubb based in Sydney, NSW, AU Chubb Role Seniority - junior More about the Client Services Coordinator role at Chubb Job Description Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self. Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com Your Role This role is dedicated to delivering exceptional, timely service to brokers, all clients – including high net worth individuals, providing expert guidance and support to internal and external stakeholders. The successful candidate will ensure seamless appointment management, clear and proactive communication, and efficient workflow coordination within service level agreements (SLAs). As the role evolves, the individual will expand their responsibilities to provide comprehensive concierge-style support, including policy document management and claims status updates, further enhancing the client experience for our high net worth clientele. Your Responsibilities Respond promptly and professionally to inquiries via phone, email, and other channels, ensuring a positive first impression. Communicate clearly and empathetically with clients and brokers to understand their needs and deliver accurate information and solutions. Coordinate with internal teams to resolve issues, ensuring a seamless and efficient service experience. Prepare and send professional written correspondence as required. Strive for first contact resolution (FCR) and manage workflow within established SLAs. De-escalate challenging situations with professionalism, patience, and empathy, maintaining a positive customer experience. Schedule, confirm, and manage appointments for insurance appraisals, optimizing calendars and resources for both clients and the appraisal team. Maintain accurate and up-to-date records of all appointments and interactions in the CRM/database Follow up with clients and stakeholders to confirm appointments, provide reminders, and gather necessary information. Efficiently handle appointment changes, cancellations, and rescheduling requests. Qualifications Excellent verbal and written communication skills Strong organizational and time management abilities Proficiency with scheduling tools and office software eg Outlook, Google, Calander, CRM systems, MS Database Customer service experience Ability to multitask and adapt to changing priorities Demonstrate the ability to remain calm and professional when dealing with challenging interactions Strong conflict resolution and problem-solving skills Strong Computer literacy and ability to learn new systems Exceptional attention to detail and accuracy in a fast-paced environment Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Chubb team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Responding to inquiries Coordinating with internal teams Managing appointments Key Strengths ️ Excellent verbal and written communication skills ⏰ Strong organizational and time management abilities Customer service experience Proficiency with scheduling tools and office software ️ Strong conflict resolution and problem-solving skills Exceptional attention to detail and accuracy Why Chubb is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Chubb not with Hatch.
