This is a Telephonist role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - junior More about the Telephonist role at NSW Health ✨ Provide exceptional customer support in a fast-paced environment Operate essential communication systems for two major hospitals Be a key part of 24/7 patient care and hospital operations Take on a dynamic role where you will operate critical communication systems, support hospital teams and patients, and help maintain safe and effective services across Blacktown and Mount Druitt Hospitals. Employment Type: Permanent Part Time Position Classification: Telephonist Level 2 Remuneration: $34.37 - $35.77 per hour Hours Per Week: 15 Location: Blacktown & Mt Druitt Hospitals Where you'll be working As part of the Administrative Services team at Blacktown and Mount Druitt Hospitals, you’ll be joining a supportive workplace committed to providing efficient and compassionate service. This is an exciting opportunity to contribute to an essential service supporting clinical teams, patients and the wider community. Work across two major Western Sydney hospitals Support a large, diverse workforce and community Play a key role in hospital communication and emergency responses Be part of a professional, inclusive and teamwork-focused culture 24/7 roster offering varied, dynamic working days What You'll Be Doing In this high-paced customer-focused role, you will operate the switchboard and paging systems that keep hospital communications running smoothly. You will provide professional, timely and courteous assistance while supporting critical hospital operations. Operate switchboards, paging systems and communication consoles Handle incoming calls, queries and transfers with excellent customer service Update and maintain staff rosters for after-hours and on-call coverage Perform administrative tasks including patient registrations and data updates Respond to emergencies following established hospital procedures Join Us Be part of a team that helps maintain seamless communication to support high-quality patient care across Western Sydney Local Health District. Apply today and make a valuable contribution to the health of your community. How To Apply Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date. Selection Criteria Proven experience in a high paced administrative role undertaking complex and multistep tasks, including the ability to prioritise tasks. Experience in a customer service role demonstrating superior interpersonal & communication skills with a demonstrated ability to communicate effectively with patients, hospital teams and the general public Proven ability to follow processes with a high attention to detail to ensure that tasks are completed without error in a high-quality timely manner Ability to multitask and remain calm in high pressure, time sensitive situations Demonstrated ability to maintain confidentiality Ability to work flexibly and efficiently in a team with minimal supervision, escalating concerns appropriately to the switchboard supervisor Willingness to work at both Blacktown & Mt Druitt Hospital Sites as required Requisition ID: REQ610460 Applications Close: 17th December 2025 Please be aware that due to the Christmas / New Year period, there may be a delay in the progress of your application. The convenor of this position may not be in contact with you until the new year if you are successful in obtaining an interview. Need more information ? Find out more about applying for this position. Review the detailed Position Description for insights into role requirements and criteria. Explore the selection process, employment checks, outcomes and notifications. For inquiries about the role, contact Di Lyons on 0418893321 People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Operating communication systems Providing customer support Handling administrative tasks Key Strengths Customer service ⚡ Multitasking Attention to detail ️ Administrative tasks Emergency response Flexibility Why NSW Health is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Health not with Hatch.
