This is a Executive Assistant role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the Executive Assistant role at NSW Department of Customer Service Clerk Grade: Clerk Grade 7/8 Salary Range: $113,574 - $125,720 plus superannuation and leave loading Employment Type: Ongoing, Full-time Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: Monday, 15th December 2025 [10:59am] About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100 agencies across 8 NSW Government Departments. The GSS Business Process Operations (BPO) branch delivers scalable and efficient transactional services. Focused on continuous improvement, automation, and service excellence, the GSS BPO drives optimal customer experience and operational performance across the shared services landscape, creating value and enabling NSW Government outcomes. Step into a pivotal role where your expertise drives the day-to-day operations for the Executive Director. As the Executive Assistant, you'll be a trusted partner to the Executive Director, managing priorities and ensuring the detail is handled effectively. This is your opportunity to make an impact in a fast-paced, dynamic environment where discretion, organisation, and adaptability are key. What you will do In this role, you will provide high-level executive, secretarial, and administrative support to the Executive Director BPO, enabling them to focus on strategic priorities. You will: Act as the primary point of contact for the Executive Director, assessing and prioritising requests, initiating actions, and maintaining strict confidentiality. Manage complex diaries, records, and correspondence, ensuring seamless coordination of meetings and events. Review, and coordinate high-level documentation, including briefing notes, submissions, and sensitive correspondence, with integrity and discretion. Research and compile reports, advice, and briefings on operational matters to support informed decision-making. Monitor and improve administrative systems and processes to enhance efficiency and deliver quality outcomes in a dynamic environment. About You The successful candidate must demonstrate strong capabilities in: Executive support and prioritisation - Skilled at managing competing priorities and optimising executive time in a fast-paced, complex environment. Confidentiality and discretion - Ability to handle sensitive matters with maturity, integrity, and sound judgment. Organisation and attention to detail - Proven experience in managing diaries and correspondence with accuracy and efficiency. Communication and stakeholder engagement - Exceptional written and verbal communication skills, with the ability to prepare high-quality documents and liaise effectively across all levels. Problem-solving and adaptability - Comfortable working under pressure, meeting tight deadlines, and adapting to changing priorities while maintaining high standards. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via Michael.Yoon@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 15th December 2025 [10:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing high-level executive support Managing complex diaries and correspondence Researching and compiling reports Key Strengths ️ Executive support and prioritisation Confidentiality and discretion Organisation and attention to detail ️ Communication and stakeholder engagement Problem-solving and adaptability Why NSW Department of Customer Service is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
