As the Customer Service Advisor, you will:- Receive, respond and action requests for Digital Customer (SSQ) stakeholders, using multiple channels and resources, to ensure timely and accurate service delivery while maintaining compliance with quality and service standards guidelines.- Undertake administrative activities including transactions, requests, referrals and processing tasks, for Digital Customer (SSQ) customers in line with quality and productivity standards.- Deliver quality customer service in line with first call resolution, control and adherence policies, to deliver cost effective service delivery. - Look for opportunities to participate in, and contribute to internal innovation activities and working groups, to ensure continuous improvement and the delivery of effective and efficient operations.- Respond and interact professionally, consistently and courteously with Digital Customer (SSQ) stakeholders, to ensure Digital Customer (SSQ) and Queensland Government services are positively promoted.- Look for opportunities to participate in learning and development initiatives, to improve own skills and knowledge to ensure the ongoing growth and development of Digital Customer (SSQ).- Support and contribute to development and change initiatives within the contact centre environment, to foster a positive culture of growth, continuous improvement and development. Applications to remain current for 12 months
