About the Department Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us. Your Responsibilities As the IT Service Centre, your responsibilities will include, but are not limited to: Conduct Performance and Development Planning and provide feedback to individuals on their performance. Coach and mentor staff and provide opportunities for training and development. Encourage a culture of professional behaviour that contributes to the provision of high quality client service. Effectively acquire, maintain and apply knowledge of relevant government processes and legislation to ensure quality service outcomes for clients. Participate in determining goals and IT Service Centre planning and coordinate their implementation. Lead day-to-day management, resource planning and work allocation of an ICT support team to meet agreed service levels. Specifies, agrees and applies standards within the IT Service Centre and ensures that monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved. Establish and maintain cooperative working arrangements between the IT Service Centre and other areas of Digital Innovation, the Department of Education and a range of government and non-government service providers, to ensure quality service and outcomes for clients. Promote a culture of continuous improvement and increased knowledge amongst IT Service Centre staff by sharing, analysing, evaluating, maintaining and documenting procedures and developing manuals and technical tasks and resolutions. Develop and prepare business and statistical reports, and respond to internal correspondence. Lead or assist in various project activities and programs as required. Provide consultancy services to departmental staff in the provision of ICT support and lead or assist in various project activities and programs. Interested? To Apply Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history). * Attach a written statement (2-page maximum) addressing the dot points within the "Competencies" section of the Role Description. When structuring your application, it's advisable to list each competency dot point as a heading, and to respond to each of them respectively. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted.
